Pengaruh Workload dan Financial Compensation Terhadap Job Performance Dengan Job Stress Sebagai Variabel Mediasi Pada Karyawan Kafe & Kedai Kopi di Surabaya

Zulfikar, Teuku Zachary (2026) Pengaruh Workload dan Financial Compensation Terhadap Job Performance Dengan Job Stress Sebagai Variabel Mediasi Pada Karyawan Kafe & Kedai Kopi di Surabaya. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Industri makanan dan minuman, khususnya kafe dan kedai kopi di Kota Surabaya, mengalami perkembangan yang pesat. Namun, industri ini menghadapi tantangan dalam pengelolaan sumber daya manusia akibat tingginya workload dan tekanan kerja yang dialami karyawan, khususnya generasi Z, yang berpotensi memengaruhi job performance dan intention to stay. Penelitian ini bertujuan menganalisis pengaruh workload dan financial compensation terhadap job performance dan intention to stay dengan job stress sebagai variabel mediasi. Penelitian ini menggunakan pendekatan kuantitatif dengan metode Partial Least Square–Structural Equation Modelling (PLS-SEM). Data dikumpulkan dari 140 responden karyawan generasi Z berusia 17–30 tahun yang bekerja pada kafe dan kedai kopi kelas menengah di Kota Surabaya. Hasil penelitian menunjukkan bahwa workload tidak berpengaruh signifikan secara langsung terhadap job performance, namun berpengaruh positif dan signifikan terhadap job stress. Financial compensation berpengaruh positif dan signifikan terhadap job performance dan intention to stay. Namun, job stress tidak terbukti memediasi pengaruh workload maupun financial compensation terhadap job performance dan intention to stay.
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The food and beverage industry, particularly cafés and coffee shops in the city of Surabaya, has experienced rapid growth. However, this industry faces challenges in human resource management due to the high workload and work pressure experienced by employees, especially Generation Z, which may affect job performance and intention to stay. This study aims to analyze the effect of workload and financial compensation on job performance and intention to stay, with job stress as a mediating variable. This study employs a quantitative approach using the Partial Least Square–Structural Equation Modelling (PLS-SEM) method. The sampling technique used is purposive sampling, involving 135 Generation Z employees aged 17–30 years who work in middle-class cafés and coffee shops in the city of Surabaya. The results indicate that workload does not have a significant direct effect on job performance but has a positive and significant effect on job stress. Financial compensation has a positive and significant effect on job performance and intention to stay. However, job stress is not proven to mediate the effect of workload or financial compensation on job performance and intention to stay.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	Financial Compensation, Generasi Z, Intention To Stay, Job Performance, Job Stress, Kafe, Kedai Kopi, Surabaya, Workload, Financial Compensation, Gen Z, Intention To Stay, Job Performance, Job Stress, Cafe, Coffee Shop, Surabaya, Workload
Subjects:	H Social Sciences > HF Commerce > HF5548.85 Job stress H Social Sciences > HF Commerce > HF5549 Job analysis. Personnel management. Employment management H Social Sciences > HF Commerce > HF5549.2 Personel Management H Social Sciences > HF Commerce > HF5549.5 Job evaluation. H Social Sciences > HF Commerce > HF5549.5.P35 Performance standards
Divisions:	Faculty of Creative Design and Digital Business (CREABIZ) > Business Management > 61205-(S1) Undergraduate Thesis
Depositing User:	Teuku Zachary Zulfikar
Date Deposited:	29 Jul 2026 01:43
Last Modified:	29 Jul 2026 01:43
URI:	http://repository.its.ac.id/id/eprint/139475

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