Perencanaan Pengukuran Kinerja Di Lembaga Pendidikan Walisongo Gempol Dengan Menggunakan Balanced Scorecard Dan Analytic Hierarchy Process (AHP)

Rahman, Arif (2012) Perencanaan Pengukuran Kinerja Di Lembaga Pendidikan Walisongo Gempol Dengan Menggunakan Balanced Scorecard Dan Analytic Hierarchy Process (AHP). Masters thesis, Institut Teknologi Sepuluh November.

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Abstract

Pada era otonomi melalui Manajemen Berbasis Sekolah (MBS), salah satu tugas penting dan fundamental perangkat manajemen lembaga pendidikan adalah menyusun suatu perencanaan strategis yang komprehensif, sistematis, dan realistis. Implementasi MBS di Lembaga Pendidikan Walisongo terbukti tidak berjalan sebagaimana yang diharapkan. Kendala utamanya adalah faktor pengetahuan dan kemampuan perangkat manajemen sekolah yang masih lemah dalam menyusun perencanaan strategis ke dalam perencanaan yang lebih operasional. Dalam hal ini, metode yang dapat digunakan untuk memperbaiki manajemen sekolah adalah Balanced Scorecard. Balanced Scorecard mengangkat aspek-aspek penting yang diabaikan oleh pengukuran kinerja secara tradisional, seperti aspek sumber daya manusia, sistem yang digunakan dalam lembaga, proses operasional, dan aspek kepuasan pelanggan, sehingga hasil pengukuran dengan Balanced Scorecard akan lebih akurat. Berdasarkan penyusunan sistem pengukuran kinerja dengan menggunakan metode Balanced Scorecard yang telah dilakukan, diperoleh 14 sasaran strategis Lembaga Pendidikan dalam empat perspektif, antara lain peningkatan kualitas pendidikan, kepuasan pelanggan, perluasan jaringan, optimalisasi pendapatan, efisiensi biaya operasional, pemanfaatan investasi, peningkatan inovasi dan riset pelayanan, efisiensi waktu pelayanan, pemberdayaan dan keselarasan sumber daya manusia, efektivitas pengajaran guru, peningkatan kepuasan pegawai, kelancaran informasi dan komunikasi, peningkatan kompetensi pegawai, serta pembinaan akhlak pegawai.
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In the era of autonomy through School-Based Management (SBM), one of the important and fundamental tasks of educational institution management is to develop comprehensive, systematic, and realistic strategic planning. The implementation of SBM at Walisongo Educational Institution has not operated as expected. The main obstacle is the limited knowledge and skills of the school management team in translating strategic planning into more operational plans. In this context, the Balanced Scorecard can be used as a method to improve school management. The Balanced Scorecard incorporates important aspects that are often overlooked by traditional performance measurement, such as human resources, institutional systems, operational processes, and customer satisfaction. Therefore, performance measurement using the Balanced Scorecard can provide more comprehensive and accurate results. Based on the development of a performance measurement system using the Balanced Scorecard method, 14 strategic objectives were identified across four perspectives of the educational institution. These objectives include improving educational quality, increasing customer satisfaction, expanding networks, optimizing revenue, improving operational cost efficiency, optimizing investment utilization, increasing innovation and service research, improving service time efficiency, empowering and aligning human resources, improving teaching effectiveness, increasing employee satisfaction, ensuring effective information and communication, improving employee competence, and developing employee character and morals.

Item Type:	Thesis (Masters)
Additional Information:	RTMT 658.312 5 Rah p
Uncontrolled Keywords:	Balanced Scorecard, Perspektif Keuangan, Perspektf Pelanggan, Perspektif Bisnis Internal, Perspektif Pembelajaran dan Pertumbuhan, Balanced Scorecard, Financial Perspective, Customers, Bussines Internal, Learnings and growth.
Subjects:	H Social Sciences > HF Commerce > HF5549.5.P35 Performance standards
Divisions:	Faculty of Business and Management Technology > Management Technology > 61101-(S2) Master Thesis
Depositing User:	magang .
Date Deposited:	21 Sep 2026 07:44
Last Modified:	21 Sep 2026 07:44
URI:	http://repository.its.ac.id/id/eprint/144744

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