Desain Model Sistem Reverse Logistics Pada Industri Elektronika Konsumsi

Pulansari, Farida (2017) Desain Model Sistem Reverse Logistics Pada Industri Elektronika Konsumsi. Doctoral thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Isu-isu lingkungan seperti global warming, waste, serta keterbatasan jumlah sumber daya alam menjadi pusat perhatian pada akhir dekade ini. Integrasi yang baik diantara komponen reverse logistics (factory, recycled center, collection center, disposal center, distribution center), pemerintah sebagai regulator dan konsumen akan dapat meminimasi permasalahan lingkungan yang ada. Reverse Logistics (RL) merupakan salah satu metode untuk mengantisipasi permasalahan lingkungan, meningkatkan keuntungan perusahaan dan menurunkan jumlah produk yang kembali (return). Dari disain model RL pada industri elektronika konsumsi dilakukan tiga proses penilaian yaitu: framework untuk menilai tingkat implementasi RL, Total Reverse Logistics Cost (TRLC) dan House of Reverse Logistics (HRL). Pada pengujian framework dilakukan pada tiga industri elektronika konsumsi yaitu PT.PCB, PT.SA dan PT.GMEI. Hasil dari perhitungan menunjukkan Level Developed (Level 3) untuk PT. PCB dan Level Managed (Level 2) untuk PT. SA dan GMEI. Dari hasil pengujian estimasi TRLC telah didapatkan global optimum solution pada iterasi ke 10.529 dengan total biaya sebesar Rp. 20.433.500,-. Hasil output pada model matematis menunjukkan bahwa biaya terbesar implementasi RL berasal dari 52% dari Total Transportation Costs, 27% dari Total Holding Costs Service Center, 36% dari Total Holding Costs and 12% dari sisa aktivitas lainnya. Pengujian yang terakhir dilakukan pada House of Reverse Logistics (HRL) yang didesain untuk mengetahui customer wants and needs dan memperbaiki strategi perusahaan. Disain HRL diadopsi dari metode House of Quality (HOQ). Hasil dari pengujian HRL menunjukkan bahwa mekanisme integrasi dengan pihak 3rd Parties Services (0.20), kolaborasi dengan aktor RL (collection center, recycle center, disposal center) (0.11), standarisasi mekanisme servis (0.10), dukungan teknologi (0.07), dan disain sistem informasi manajemen sepanjang pelaku RL (0.07) memiliki kontribusi besar terhadap kepuasan dan loyalitas konsumen. ============================================================================================ The environmental problems with global warming, waste problem, the limitation numbers of natural resources and strategic to anticipate the end-of-life products are now being major concerned in a company. Better integration between supply chain actors (manufacturer, recycled center, collection center, supplier, disposal center, and distribution center), government as regulator and customer can minimize the environmental problems. The Reverse Logistics (RL) has been considered as one strategy to decrease environmental problem, increase company profit and decrease product return. This paper proposes three aims among other: design a framework for assessing the maturity level of the RL implementation, Total Reverse Logistics Cost and House of Reverse Logistics. First, the RL has been successfully implemented in some companies, but no clear key performance indicators or parameters are provided. This framework was designed for providing the information as well as a clear key performance indicator that are easy to learned and applied. The procedure of assessing this framework was to serve many companies to measure the level of RL implementation. The result of maturity level in the implementation of RL for the Indonesian consumer electronics industries on the level 2 (Managed Level). Second, the output from mathematical modeling showed that the highest indicator cost from total implementation reverse logistics costs are 29% from Total Holding Costs Collection Center, 27% from Total Holding Costs Service Center and the others. Third, a successful company needs voice of customer (VOC) to give much information. This information will help the company to focus, improve and coordinate all organization, including a product design, manufacturing processes and strategic planning for end-of-life/ end-of-use. The product design should reflect customers’ desires and tastes. The study aims at recommending a House of Reverse Logistics (HRL) which has been designed for collecting the voice of customer to maintain the customer satisfaction and loyalty. The design of HRL was adopted from a House of Quality (HOQ) method. The practical implication of the methodology was exemplified by an approach from the help of a case study in the consumers’ electronic industries. The HRL results involving attending the exhibition, product development (Green Product, Inverter Technology) and differentiation product are presented

Item Type: Thesis (Doctoral)
Additional Information: RTE 658.503 6 Pul d
Uncontrolled Keywords: Reverse Logistics, Framework, Maturity, Level, Total Costs, House of Reverse Logistics
Subjects: T Technology > TD Environmental technology. Sanitary engineering > TD646 Sewage--Purification
T Technology > TD Environmental technology. Sanitary engineering > TD789 Refuse and refuse disposal
T Technology > TK Electrical engineering. Electronics Nuclear engineering > TK5105 Data Transmission Systems
Divisions: Faculty of Industrial Technology > Industrial Engineering > 26001-(S3) PhD Thesis
Depositing User: Mr. Tondo Indra Nyata
Date Deposited: 06 Jun 2017 07:02
Last Modified: 11 Jun 2020 05:50
URI: http://repository.its.ac.id/id/eprint/41510

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