Desain Ulang Sistem Pengukuran Kinerja PT. Insan Citraprima Sejahtera dengan Menggunakan Balanced Scorecard

Azizah, Alfia Kumala Nur (2018) Desain Ulang Sistem Pengukuran Kinerja PT. Insan Citraprima Sejahtera dengan Menggunakan Balanced Scorecard. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Dengan wilayah perairan yang cukup luas, Indonesia kaya akan sumber daya alamnya terutama pada sektor perikanan. PT. Insan Citraprima Sejahtera merupakan salah satu industri pengolah ikan yang ada di Indonesia. Dalam menjalankan bisnisnya, PT. Insan Citraprima Sejahtera melaksanakan kegiatan ekspor dengan mengirim hasil olahan ikan kepada pelanggan yang berada di luar negeri. Akan tetapi, PT. Insan Citraprima Sejahtera saat ini belum memiliki sistem pengukuran kinerja perusahan pada level korporat secara tertulis. Selama ini, pengukuran kinerja dilakukan dengan cara menilai dari sisi keuangan saja. Oleh karena itu, dilakukan desain ulang terhadap sistem pengukuran kinerja yang sedang dimiliki saat ini. Pada penelitian kali ini, akan dilakukan desain ulang sistem pengukuran kinerja dengan framework Balanced Scorecard (BSC). Pada framework BSC, terdapat empat perspektif diantaranya perspektif keuangan, pelanggan, proses bisnis internal, dan pembelajaran serta pertumbuhan. Pada penelitian ini, terdapat perhitungan bobot dengan menggunakan metode Analytic Network Process (ANP). Perhitungan bobot dilakukan untuk menghitung bobot pada perspektif, strategi obyektif, dan key performance indicator. Dari hasil diskusi dengan pihak PT. Insan Citraprima Sejahtera, didapatkan strategi obyektif sebayak 10 strategi dan 14 key performance indicator. Dari 14 KPI, didapati bahwa 12 diantaraya memiliki skor kinerja yang cukup baik ditandai dengan skor dengan warna hijau. Terdapat dua KPI masuk ke dalam kategori warna kuning dan tidak ada KPI masuk ke dalam kategori warna merah. Skor pencapaian kinerja dari PT. Insan Citraprima Sejahtera yaitu sebesar 0,96068. Skor tersebut cukup memuaskan karena ditunjukkan dengan keempat perspektif yang ada masuk ke dalam kategori hijau. Di akhir penelitian, akan dilakukan perancangan dashboard system pula yang berisi hasil perhitungan yang telah dilakukan. Dashboard system dirancang dengan menggunakan bantuan software Microsot Excel karena akan memudahkan perhitungan yang dapat berubah sewaktu-waktu. =========== With extensive water areas, Indonesia is rich in natural resources, especially in the fishery sector. PT. Insan Citraprima Sejahtera is one of industry in Indonesia who excelled at fish processing. In conducting its business, PT. Insan Citraprima Sejahtera conducts export activities by sending processed fish to customers who are abroad. However, PT. Insan Citraprima Sejahtera currently does not have a corporate performance measurement system at the corporate level. Recently, performance measurement is done by judging from the financial side only. Therefore, this reasearch is about redesigning the performance measurement system that is currently own. In this research, there will be redesigned performance measurement system with Balanced Scorecard framework (BSC). In the BSC framework, there are four perspectives including financial perspective, customer, internal business process, and learning and growth. In this research, there is weight calculation using Analytic Network Process (ANP) method. Weight calculation is to calculate the weight on perspective, objective strategy, and key performance indicator. From the discussion with the PT. Insan Citraprima Sejahtera, there are 10 objective strategies and 14 key performance indicators. Out of the 14 KPIs, it was found that 12 of them had a good performance score showed with a score of green category. There is two KPI goes into the yellow color category and zero KPI goes into the red color category. Score achievement of performance of PT. Insan Citraprima Sejahtera that is equal to 0.96068. The score is quite satisfactory because out of four perspective, all of them have a score with category of green color. At the end of the research, there will be a designed dashboard system contains the results of calculations that have been done. Dashboard system has been done with the help of Microsoft Excel software because it will facilitate calculations that can change at any time. Keywords: Analytic Network Process, Balanced Scorecard, Key Performance Indicator. Performance Measurement System

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Analytic Network Process; Balanced Scorecard; Key Performance Indicator; Sistem Pengukuran Kinerja; performance Measurement System
Subjects: H Social Sciences > HF Commerce > HF5549.5.P35 Performance standards
T Technology > T Technology (General)
Divisions: Faculty of Industrial Technology > Industrial Engineering > (S1) Undergraduate Theses
Depositing User: Alfia Kumala Nur Azizah
Date Deposited: 09 Jul 2018 05:15
Last Modified: 24 Jul 2018 03:15
URI: http://repository.its.ac.id/id/eprint/52099

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