Wibowo, Jarot Kusumo (2018) Perancangan Sistem Pengukuran Kinerja Dan Sasaran Mutu SNI ISO 9001:2008 PT AMM Dengan Metode Balanced Scorecard Dan AHP. Masters thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
PT AMM selama ini hanya menerapkan SNI ISO 9001:2008 yang merupakan sistem manajemen mutu, dimana didalamnya pengukuran performansi organisasi menggunakan sasaran mutu. Dalam SNI ISO 9001:2008 sasaran mutu bersifat umum, belum ada prioritas dan tidak dapat dijadikan acuan dalam pengambilan keputusan. PT AMM memerlukan sistem pengukuran kinerja yang kompehensif dan bisa sinergis dengan sasaran mutu SNI ISO 9001:2008. Metode yang dipilih adalah Balanced Scorecard dimana proses cascade yang artinya memancar kebawah (vertical alignment) sasaran strategis perusahaan sampai ke departemen. Setelah penetapan sasaran strategis dan maka selanjutnya melakukan pembobotan pada masing kriteria menggunakan AHP (Analytical Hierarchy Process). Pembobotan dengan AHP berdasarkan kuesioner yang dibagi pada narasumber (PT AMM). Kemudian dilakukan pengukuran dengan menggunakan OMAX (Objective Matrix) untuk melihat performa pencapaian perusahaan dan departemen. Kemudian Traffic Light Systems untuk melihat pencapaian perusahaan dan departemen Production Operation. Perancangan sistem pengukuran kinerja PT AMM menghasilkan 17 sasaran strategis dan 36 KPI dan juga menghasilkan 36 sasaran mutu. Implementasi dari sistem pengukuran kinerja perusahaan menghasilkan nilai kinerja (Current Performance Indicator) yang didapat dari scoring (OMAX) yaitu sebesar 7,931 pada tahun 2016 dan 5,197 untuk tahun 2017. Performansi PT AMM pada tahun 2016 dan 2017 masuk dalam kategori cukup, belum mencapai target dan masih membutuhkan perbaikan dalam mencapai target. Perancangan sistem pengukuran kinerja departemen Production Operation menghasilkan 9 sasaran strategis dan 23 KPI dan juga menghasilkan 23 sasaran mutu. Implementasi dari sistem pengukuran kinerja perusahaan menghasilkan nilai kinerja (Current Performance Indicator) yang didapat dari scoring (OMAX) yaitu sebesar 8,604 pada tahun 2016 dan 6,986 untuk tahun 2017. Performansi departemen Production Operation pada tahun 2016 masuk dalam kategori baik, akan tetapi performansi Production Operation pada tahun 2016 turun menjadi cukup. Performansi departemen Production Operation pada tahun 2016 masuk dalam kategori baik tetapi pada 2017 masuk dalam kategori cukup, belum mencapai target dan masih membutuhkan perbaikan dalam mencapai target.
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All this time, PT AMM has only apply SNI ISO 9001:2008 which as quality management system, wherein the measurement of organizational performance using quality objectives. SNI 9001:2008 gives only general overview, there is no priority and it can not be used as reference in decision making. PT AMM requires a performance management system that is comperehensive and synergistic with quality objectives of SNI ISO 9001:2008. The preferred method is the cascading balanced scorecard which cascade process means to distribute down (vertical alignment) the company’s strategic objective to the department. After the determination and stipulation of the strategic objectives and key performance indicators then subsequently weighted each criterion using AHP (Analytical Hierachy Process). Weighting with AHP based on questionnaires that given to company respondents to see priority on each strategic objective and key performance indicators (KPI). Then measured using OMAX (objective Matrix) to see the performance of the company and department achievement. The use of Traffic Light Systems to see the achievement of company and department are already reach the condition that need improvement or already show the good performance. The design of performance measurement system of PT AMM, generates 17 strategic objectives and also 36 quality objectives. Implementation of company performance measurement system gives result ( Current Performance Indicator) which obtain from scoring (OMAX) that is equal to 7,931 in 2016 and 5,197 in 2017. PT AMM performance in 2016 and 2017 conclude in mediocre category, it has not reached target and still need improvement in achieving the target. The design of performance measurement system of production operation department, generates 9 strategic objectives and also 23 quality objectives. Implementation of department performance measurement system gives result ( Current Performance Indicator) which obtain from scoring (OMAX) that is equal to 8,604 in 2016 and 6,986 in 2017. Production operation departement performance in 2106 is categorized as good but in 2017 it reaches mediocre category, it has not reached target and still need improvement in achieving the target.
| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | RTMT 658.562 Wib p-1 3100018078552 |
| Uncontrolled Keywords: | Sasaran Mutu, SNI ISO 9001:2008, Balanced Scorecard, Analytical Hierarchy Process (AHP), OMAX (Objective Matrix), Current Performance, Quality Objectives, SNI ISO 9001:2008, Cascading Balanced Scorecard, Analytical Hierarchy Process, OMAX (Objective Matrix), Current Performance Indicator |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD31 Management--Evaluation H Social Sciences > HF Commerce > HF5549.5.P35 Performance standards T Technology > T Technology (General) |
| Divisions: | Faculty of Business and Management Technology > Management Technology > 61101-(S2) Master Thesis |
| Depositing User: | JAROT KUSUMO WIBOWO |
| Date Deposited: | 14 Jan 2019 03:38 |
| Last Modified: | 21 Oct 2020 06:24 |
| URI: | http://repository.its.ac.id/id/eprint/53471 |
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