Analisis Dan Perancangan Kinerja Sistem Informasi Dengan Metode Balanced Scorecard Dan Analytical Hierarchy Process (studi kasus : Universitas Wijaya Kusuma Surabaya)============Analysis And Design Information System Performance With Balanced Scorecard Method And Analytical Hierarchy Process (Case Study: Universitas Wijaya Kusuma Surabaya)

Retnawati, Lestari (2015) Analisis Dan Perancangan Kinerja Sistem Informasi Dengan Metode Balanced Scorecard Dan Analytical Hierarchy Process (studi kasus : Universitas Wijaya Kusuma Surabaya)============Analysis And Design Information System Performance With Balanced Scorecard Method And Analytical Hierarchy Process (Case Study: Universitas Wijaya Kusuma Surabaya). Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Perkembangan teknologi mendorong kebutuhan akan informasi menjadi suatu hal yang esensial, sehingga iklim persaingan bisnis yang ada berubah dari persaingan teknologi menjadi persaingan informasi. Universitas Wijaya Kusuma Surabaya (UWKS) merupakan salah satu perguruan tinggi swasta di Surabaya. Kinerja sistem informasi yang dikembangkan oleh Unit Pelaksanaan Teknis Teknologi Informasi dan Komunikasi (UPT TIK) kurang maksimal dalam mendukung aktivitas operasional akademik. Dalam penelitian ini, penulis menggunakan Balanced Scorecard (BSC) dan Analytical Hierarchy Process (AHP) untuk mengukur kinerja sistem informasi. Balanced Scorecard adalah ukuran dan sistem manajemen yang memandang kinerja suatu unit bisnis dari empat perspektif yaitu perspektif keuangan, perspektif pelanggan, perspektif proses bisnis internal, dan perspektif pembelajaran dan pertumbuhan. Penulis mendapatkan beberapa Key Performance Indicators (KPI) dari hasil pengukuran kinerja menggunakan Balanced Scorecard. KPI yang ditemukan kemudian diberi bobot dengan menggunakan Analytical Hierarchy Process (AHP). Hasil pembobotan untuk masing-masing perspektif adalah : Perspektif Pelanggan (42.8%) , Perspektif Proses Bisnis Internal (35.0%) , Perspektif Pertumbuhan dan Pembelajaran (14.4%) , dan Perspektif Finansial (7.8%). Berdasarkan pembobotan tersebut, evaluasi kinerja dilakukan dengan membandingkan hasil pengukuran kinerja terhadap target kinerja. Evaluasi kinerja ini dilakukan dengan menggunakan Traffic Light System ============================================================ Technology sophistication has made companies strive for information competition, that made almost any information valuable to those companies. Wijaya Kusuma University is one of many private-owned colleges in Surabaya. Information system which is developed by information, communication and technology division needs to be enhanced to maximize its performance. In this study, the writer used Balanced Scorecard and Analytical Hierarchy Process for measuring information system performance. Balanced Scorecard is a measurement method and management system that sees a business unit’s performance in four perspective: financial perspective, customer perspective, internal business process perspective, and learning and growth perspective. The writer has gotten several Key Performance Indicators from Balanced Scorecard measurement results. These KPIs are weighted using Analytical Hierarchy Process. Results weighting for each perspective are: Customer Perspective (42.8%); Internal Business Process Perspective (35.0%); Learning and Growth perspective (14.4%); and the Financial Perspective (7.8%). From this weighting process, the writer can compare performance measurement result against performance targets. The comparation is done with Traffict Light System.

Item Type: Thesis (Masters)
Additional Information: RTMT 658.403 801 1 Ret a
Uncontrolled Keywords: Analytical Hierarchy Process, Balanced Scorecard, UWKS,
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD30.213 Management information systems. Dashboards
Divisions: Magister Management Technology
Depositing User: ansi aflacha
Date Deposited: 29 Nov 2018 02:29
Last Modified: 29 Nov 2018 02:29
URI: http://repository.its.ac.id/id/eprint/60046

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