Retnawati, Lestari (2015) Analisis Dan Perancangan Kinerja Sistem Informasi Dengan Metode Balanced Scorecard Dan Analytical Hierarchy Process (studi kasus : Universitas Wijaya Kusuma Surabaya)============Analysis And Design Information System Performance With Balanced Scorecard Method And Analytical Hierarchy Process (Case Study: Universitas Wijaya Kusuma Surabaya). Masters thesis, Institut Teknologi Sepuluh Nopember.
Preview |
Text
9113205306-Master-Thesis.pdf - Published Version Download (1MB) | Preview |
Abstract
Perkembangan teknologi mendorong kebutuhan akan informasi menjadi suatu
hal yang esensial, sehingga iklim persaingan bisnis yang ada berubah dari
persaingan teknologi menjadi persaingan informasi. Universitas Wijaya Kusuma
Surabaya (UWKS) merupakan salah satu perguruan tinggi swasta di Surabaya.
Kinerja sistem informasi yang dikembangkan oleh Unit Pelaksanaan Teknis
Teknologi Informasi dan Komunikasi (UPT TIK) kurang maksimal dalam
mendukung aktivitas operasional akademik.
Dalam penelitian ini, penulis menggunakan Balanced Scorecard (BSC) dan
Analytical Hierarchy Process (AHP) untuk mengukur kinerja sistem informasi.
Balanced Scorecard adalah ukuran dan sistem manajemen yang memandang
kinerja suatu unit bisnis dari empat perspektif yaitu perspektif keuangan,
perspektif pelanggan, perspektif proses bisnis internal, dan perspektif
pembelajaran dan pertumbuhan.
Penulis mendapatkan beberapa Key Performance Indicators (KPI) dari hasil
pengukuran kinerja menggunakan Balanced Scorecard. KPI yang ditemukan
kemudian diberi bobot dengan menggunakan Analytical Hierarchy Process
(AHP). Hasil pembobotan untuk masing-masing perspektif adalah : Perspektif
Pelanggan (42.8%) , Perspektif Proses Bisnis Internal (35.0%) , Perspektif
Pertumbuhan dan Pembelajaran (14.4%) , dan Perspektif Finansial (7.8%).
Berdasarkan pembobotan tersebut, evaluasi kinerja dilakukan dengan
membandingkan hasil pengukuran kinerja terhadap target kinerja. Evaluasi kinerja
ini dilakukan dengan menggunakan Traffic Light System
============================================================
Technology sophistication has made companies strive for information
competition, that made almost any information valuable to those companies.
Wijaya Kusuma University is one of many private-owned colleges in Surabaya.
Information system which is developed by information, communication and
technology division needs to be enhanced to maximize its performance.
In this study, the writer used Balanced Scorecard and Analytical Hierarchy
Process for measuring information system performance. Balanced Scorecard is a
measurement method and management system that sees a business unit’s
performance in four perspective: financial perspective, customer perspective,
internal business process perspective, and learning and growth perspective.
The writer has gotten several Key Performance Indicators from Balanced
Scorecard measurement results. These KPIs are weighted using Analytical
Hierarchy Process. Results weighting for each perspective are: Customer
Perspective (42.8%); Internal Business Process Perspective (35.0%); Learning and
Growth perspective (14.4%); and the Financial Perspective (7.8%). From this
weighting process, the writer can compare performance measurement result
against performance targets. The comparation is done with Traffict Light System.
| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | RTMT 658.403 801 1 Ret a |
| Uncontrolled Keywords: | Analytical Hierarchy Process, Balanced Scorecard, UWKS, |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD30.213 Management information systems. Dashboards. Enterprise resource planning. |
| Divisions: | 61101-Magister Management Technology |
| Depositing User: | ansi aflacha |
| Date Deposited: | 29 Nov 2018 02:29 |
| Last Modified: | 29 Nov 2018 02:29 |
| URI: | http://repository.its.ac.id/id/eprint/60046 |
Actions (login required)
 |
View Item |