Efektivitas Penghunian Perumahan Bersubsidi Bagi Masyarakat Berpenghasilan Rendah (Studi Kasus Perumahan Graha Raya I dan Bancar Cluster III)

Rohman, Noor (2019) Efektivitas Penghunian Perumahan Bersubsidi Bagi Masyarakat Berpenghasilan Rendah (Studi Kasus Perumahan Graha Raya I dan Bancar Cluster III). Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Rumah merupakan kebutuhan dasar manusia. Perumahan bersubsidi bertujuan memudahkan masyarakat berpenghasilan rendah membeli dan menempati rumah layak huni melalui KPR bersubsidi. Sejak tahun 2010, Pemerintah menyalurkan lebih dari 32 triliun rupiah untuk membiayai 846.406-unit rumah. Permasalahan yang terjadi adalah banyak rumah belum dihuni, prasarana sarana perumahan kurang memadai dan lokasi perumahan tidak terhubung dengan infrastruktur perkotaan. Penelitian ini bertujuan menilai efektivitas perumahan bersubsidi melalui 2 indikator yaitu penghunian rumah dan kepuasan penghuni. Pengumpulan data melalui penyebaran kuesioner kepada 69 pemilik rumah di perumahan graha raya I dan bancar cluster III untuk memperoleh informasi jangka waktu penghunian rumah setelah akad KPR serta persepsi mengenai tingkat kepentingan dan kinerja bangunan rumah, prasarana sarana dan lokasi perumahan. Data yang dihimpun dari kuesioner dianalisis menggunakan analisis deskriptif, customer satisfaction index (CSI) dan importance performance analysis (IPA). Dinilai dari indikator penghunian rumah, perumahan bersubsidi berjalan cukup efektif dengan rasio efektivitas 61,16% artinya rata-rata pemilik menghuni rumahnya antara 6 bulan sampai dengan 1 tahun setelah akad KPR. Sejumlah faktor yang menjadi pertimbangan dalam penghunian yaitu ketersediaan dapur rumah; kondisi dan kesiapan jalan lingkungan, jalan akses dan keamanan lingkungan perumahan; berfungsinya sumber air bersih dan sambungan listrik; jarak perumahan ke tempat kerja; dan masa sewa tempat tinggal sebelumnya. Sedangkan jika dinilai dari kepuasan penghuni, didapatkan nilai customer satisfaction index (CSI) sebesar 0,67 artinya penghuni merasa puas atas sebagian besar atribut yang dinilai. Atribut yang dibutuhkan dan dinilai penting oleh penghuni tetapi belum tersedia atau tertangani dengan baik di perumahan graha raya I yaitu ketersediaan ruang terbuka hijau dan angkutan umum; sedangkan di perumahan bancar cluster III yaitu luas bangunan, kesiapan jalan lingkungan dan penyediaan air bersih.
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Home is a basic human need. The subsidized housing program aims to facilitate low-income people to buy and occupy decent homes through subsidized KPR. Since 2010, the Government has channeled more than 32 trillion rupiah to finance 846,406 housing units. The problem that occurs is that many houses have not been inhabited, housing facilities are inadequate, and housing locations are not connected with urban infrastructure. This study aims to assess the effectiveness of subsidized housing programs through 2 indicators namely home occupancy and occupant satisfaction. Collecting data through distributing questionnaires to 69 homeowners in Graha Raya I and Bancar Cluster III housing to obtain information on the period of home occupancy after the signing of the mortgage loan (KPR) contract and the perception of homeowners regarding the importance and performance of houses, facilities and housing locations. Data collected from questionnaires were analyzed using descriptive analysis, customer satisfaction index (CSI), importance performance analysis (IPA). Judging from the indicator of home occupancy, subsidized housing runs quite effectively with an effectiveness ratio of 61.16%, meaning that the average owner occupies his house between 6 months to 1 year after the KPR contract. A number of factors that are taken into consideration in residential areas are the availability of home kitchens; the condition and readiness of the environmental road; the access road and security of the housing environment; the functioning of clean water and electricity connections; distance of housing to workplace; and rental period of previous residence. Whereas if it is judged by occupant satisfaction seen from the value of customer satisfaction index (CSI) of 0.67, it means that residents feel satisfied with most of the attributes assessed. Attributes needed and considered important by residents but not yet available or handled properly in graha raya housing are the availability of green open spaces and public transportation; whereas in bancar cluster III hosing are building area; environmental road readiness and clean water supply.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	customer satisfaction index (CSI),efektivitas, importance performance analysis (IPA),kepuasan penghuni,penghunian rumah.
Subjects:	H Social Sciences > HB Economic Theory > HB801 Consumer behavior. H Social Sciences > HT Communities. Classes. Races > HT166 City Planning--Environmental aspects
Divisions:	Faculty of Civil, Environmental, and Geo Engineering > Civil Engineering > 22101-(S2) Master Theses
Depositing User:	Noor Rohman
Date Deposited:	22 Jul 2026 04:38
Last Modified:	22 Jul 2026 04:38
URI:	http://repository.its.ac.id/id/eprint/69253

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