Larri, Rossan Fadel (2023) Analisis Perubahan Kualitas Layanan Penumpang Dengan Adanya Transformasi Digital Pada Area Check-in Di Bandar Udara Internasional I Gusti Ngurah Rai Bali. Other thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Bandar Udara Internasional I Gusti Ngurah Rai Bali merupakan satu-satunya bandar udara internasional di Pulau Bali dan menjadi pintu masuk utama bagi para wisatawan. PT. Angkasa Pura I selaku pengelola Bandar Udara Internasional I Gusti Ngurah Rai Bali mencatat jumlah penumpang domestik pada tahun 2021 sebanyak 3.770.944 penumpang, angka ini meningkat 3% dari tahun 2020 yakni sebanyak 3.657.298 penumpang. Dalam menghadapi kemungkinan lonjakan jumlah penumpang di terminal domestik Bandar Udara Internasional I Gusti Ngurah Rai Bali, tentu dibutuhkan fasilitas terminal penumpang yang memadai untuk mengurangi waktu check-in dan panjang antrean. Dengan pesatnya perkembangan teknologi terkait dengan fasilitas terminal bandar udara, beberapa fasilitas terminal khususnya pada proses check-in telah menerapkan beberapa metode check-in, diantaranya Self Check-in dan Self Baggage Drop (SBD) yang mendukung tujuan Sustainable Development Goals (SDGs) 9 yaitu industry, innovation, and infrastructure.
Setelah dilakukan analisis terhadap data yang telah didapat, diharapkan diperoleh pola distribusi kedatangan penumpang, jumlah penumpang selama 7 tahun kedepan, panjang antrean yang terjadi setelah dilakukan simulasi check-in pada sistem check-in digital, waktu pelayanan dan Level of Service (LoS) di tiap fasilitas check-in, dan layout serta luasan antrean yang terjadi jika teknologi Self Baggage Drop (SBD) diaplikasikan pada sistem check-in digital.
Dari hasil perhitungan yang telah dilakukan, diperoleh pola distribusi penumpang tiap maskapai domestik dengan peak hour sebanyak 212 penumpang/jam pada pukul 16.00, peramalan total jumlah keberangkatan penumpang 7 tahun kedepan dengan metode regresi linear sebanyak 43.230.706 penumpang. Setelah dilakukan simulasi antrean diperoleh jumlah antrean penumpang maksimum di check-in counter adalah 39 penumpang/counter, self check-in 17 penumpang/counter, dan SBD sebanyak 4 penumpang/counter dengan waktu pelayanan maksimum 5,20 menit dengan grade LoS A. perkiraan kebutuhan penerapan Self Baggage Drop (SBD) diperoleh sebanyak 46 unit sehingga luas antrean penumpang di check-in counter konvensional dan mesin kiosk self check-in pada layout area check-in rencana menjadi berkurang. Luas total antrean eksisting di check-in counter konvensional 1.221 m2 berkurang menjadi 819 m2 dan mesin kiosk self check-in 910 m2 berkurang menjadi 680 m2 dengan rencana transformasi digital berupa penerapan Self Baggage Drop (SBD).
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I Gusti Ngurah Rai International Airport, located in Bali, is the primary gateway for tourists visiting the island. As the only international airport on Bali, it plays a crucial role in handling passenger traffic. In 2021, PT Angkasa Pura I, the airport's management company, recorded 3,770,944 domestic passengers, indicating a 3% increase from the previous year's 3,657,298 passengers.
To cope with the potential rise in passenger numbers at the domestic terminal of I Gusti Ngurah Rai International Airport, it is necessary to ensure adequate facilities that minimize check-in time and queue length. With advancements in airport terminal technology, various check-in methods, including conventional check-in, Self Check-in, and Self Baggage Drop (SBD), have been implemented. These methods align with Sustainable Development Goals (SDGs), particularly SDG 9, which focuses on industry, innovation, and infrastructure.
Through data analysis, it is possible to determine the distribution pattern of passenger arrivals, forecast the number of passengers for the next seven years, simulate the check-in process on a digital check-in system to estimate queue length, service time, and Level of Service (LoS) at each check-in facility. Additionally, by applying Self Baggage Drop (SBD) technology to the digital check-in system, it becomes possible to evaluate the layout and area of the queue.
Based on the calculations conducted, a passenger distribution pattern for each domestic airline can be obtained, with a peak hour of 212 passengers/hour at 16:00. Using linear regression, the total number of passenger departures for the next seven years is projected to be 43,230,706 passengers. After simulating the check-in process, it is determined that the maximum number of passengers queuing at the check-in counter is 39 passengers per counter, while self check-in and SBD accommodate 17 and 4 passengers per counter, respectively. The maximum service time is estimated to be 5.20 minutes, resulting in an LoS grade A.
The analysis suggests that 46 SBD units are needed to optimize the check-in process. Implementing SBD reduces the queue area at conventional check-in counters and self check-in kiosks in the planned layout. Specifically, the area of the existing queue at the conventional check-in counter is reduced from 1,221 m2 to 819 m2, and the self check-in kiosk area is reduced from 910 m2 to 680 m2. This digital transformation plan improves the time and Level of Service (LoS) at each check-in facility.
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | Airport Terminals, Digital Transformation, Level of Service, Passenger Distribution, Queue Simulation, SDG, Self Baggage Drop, Distribusi Penumpang, Level of Service, SDG, Simulasi Antrean, Self Baggage Drop, Terminal Bandar Udara, Transformasi Digital. |
| Subjects: | T Technology > TE Highway engineering. Roads and pavements > TE7.H5 Airports--Planning. Airport terminals--Planning |
| Divisions: | Faculty of Civil, Planning, and Geo Engineering (CIVPLAN) > Civil Engineering > 22201-(S1) Undergraduate Thesis |
| Depositing User: | Rossan Fadel Larri |
| Date Deposited: | 28 Jul 2023 06:50 |
| Last Modified: | 28 Jul 2023 06:50 |
| URI: | http://repository.its.ac.id/id/eprint/100016 |
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