Integrasi Metode DEMATEL dan ANP dalam Menganalisis Critical Success Factors pada Implementasi Electronic Business Solution

Dharma, Vidya (2025) Integrasi Metode DEMATEL dan ANP dalam Menganalisis Critical Success Factors pada Implementasi Electronic Business Solution. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Semua aktivitas yang didukung oleh sistem informasi berakar pada data dan informasi yang dapat diproses menjadi tolok ukur dan evaluasi kinerja. Kualitas sistem informasi membantu memberikan kepuasan bagi perusahaan, meningkatkan daya saing & memberikan nilai tambah pendapatan perusahaan. PT X merupakan perusahaan yang bergerak di bidang ketenagalistrikan, yang memiliki empat bidang bisnis utama. Salah satunya adalah bidang bisnis jasa operasi & pemeliharaan (O&M) pembangkit listrik. Untuk meningkatkan pendapatan pada bidang bisnis tersebut, diperlukan pengelolaan proyek yang terdigitalisasi & terintergrasi. Departemen Sistem Informasi PT X membuat sebuah produk aplikasi yang terintegrasi yang bernama Electronic Business Solution (EBS). Pada tahun 2019, aplikasi EBS diluncurkan. Namun, selama lima tahun terakhir, utilisasi aplikasi EBS belum optimal, seperti yang ditunjukkan perbedaan informasi data nilai pendapatan perusahaan antara aplikasi dan manual rata-rata 39 persen, artinya utilisasi aplikasi EBS hanya 61 persen. Oleh karena itu, perlu dilakukan evaluasi manajemen yang objektif untuk menentukan critical success factors(CSF). Penelitian ini bertujuan untuk mengidentifikasi Critical Success Factors (CSF) dan menganalisis pengaruh signifikan berbagai faktor terhadap keberhasilan implementasi aplikasi EBS. Pendekatan yang digunakan mengintegrasikan metode Decision Making Trial and Evaluation Laboratory (DEMATEL) untuk memetakan hubungan antar faktor, serta Analytical Network Process (ANP) untuk menentukan bobot pada setiap faktor. Hasil analisis berdasarkan DEMATEL dan ANP terdapat 3 dari 20 indikator CSF yang paling berpengaruh dan terpenting dalam keberhasilan implementasi aplikasi EBS yaitu Staff believe about benefit of EBS dengan nilai D+R tertinggi (17,61), D-R Positif (0,76) dan bobot 0,10889, Employee ability to perform job dengan nilai D+R tertinggi (16,90), D-R Positif (0,44) dan bobot 0,14761 dan Information Matching dengan nilai D+R tertinggi (16,85), D-R Positif (0,04) dan bobot tertinggi 0,19649. Sedangkan hasil evaluasi CSF menunjukkan bahwa terdapat gap sebanyak 9 dari 20 indikator yang belum memenuhi target perusahaan yang memerlukan perbaikan. Dua diantaranya yang menjadi prioritas untuk segera dikembangkan yaitu Staff believe about benefit of EBS, Employee ability to perform job.
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The foundation of every activity that information systems enable is data and information that may be transformed into performance reviews and benchmarks. The company's revenue is increased, competitiveness is raised, and employee satisfaction is bolstered by the quality of the information system. PT X is a corporation that operates in four primary business areas within the electrical sector. The provision of operation and maintenance (O&M) services for power plants is one of them. Digitalised and integrated project management is necessary to boost revenue in the industry. Electronic Business Solution (EBS) is an integrated application solution developed by PT X's Information Systems Department. The EBS application was released in 2019. The average 39 percent difference in the company's revenue data between the application and manual records, however, indicates that the EBS application has not been used to its full potential over the last five years, resulting in a mere 61 percent utilisation rate. Therefore, in order to identify the critical success factors (CSF), an objective management review is required. The purpose of this study is to determine the Critical Success Factors (CSF) and examine the important roles that different elements play in the effective deployment of the EBS application. The methodology combines the Analytical Network Process (ANP) to ascertain the weight of each element with the Decision Making Trial and Evaluation Laboratory (DEMATEL) method to map the interactions between factors. According to the analysis results based on DEMATEL and ANP, three of the twenty CSF indicators are the most significant and influential in the success of implementing the EBS application. These indicators are: Information Matching, which has the highest D+R value (16.85), positive D-R (0.04), and the highest weight 0.19649; Staff belief about the benefit of EBS, which has the highest D+R value (17.61), positive D-R (0.76), and weight 0.10889; and Employee ability to perform their jobs, which has the highest D+R value (16.90), positive D-R (0.44), and weight 0.14761. Nine out of twenty indicators, according to the results of the CSF evaluation, have fallen short of the company's goals and need to be improved. Three of them are given priority for immediate development: employee task performance, and staff perception of the advantages of EBS.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	DEMATEL, ANP, Critical Success Factors, Electronic Business Solution
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD30.23 Decision making. Business requirements analysis.
Divisions:	Interdisciplinary School of Management and Technology (SIMT) > 61101-Master of Technology Management (MMT)
Depositing User:	Vidya Dharma
Date Deposited:	10 Jul 2025 03:57
Last Modified:	10 Jul 2025 03:57
URI:	http://repository.its.ac.id/id/eprint/119475

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