Eksplorasi Kesiapan Individu Dan Penerimaan Aplikasi HR Berbasis Model TRAM: Studi Kasus PT XYZ

Setyawan, Adi (2025) Eksplorasi Kesiapan Individu Dan Penerimaan Aplikasi HR Berbasis Model TRAM: Studi Kasus PT XYZ. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Tingkat adopsi aplikasi Human Resource (HR) di PT XYZ masih sangat rendah, meskipun perusahaan bergerak di bidang konsultasi teknologi informasi dengan kebutuhan digitalisasi yang tinggi. Sebagian besar karyawan masih mengandalkan proses manual, menunjukkan adanya kesenjangan antara ketersediaan teknologi dan penerimaan pengguna. Penelitian ini bertujuan mengeksplorasi faktor-faktor yang memengaruhi kesiapan individu dan penerimaan aplikasi HR menggunakan pendekatan kualitatif berbasis Technology Readiness and Acceptance Model (TRAM), yang menggabungkan konstruk Technology Readiness Index (TRI) dan Technology Acceptance Model (TAM), serta faktor eksternal seperti pengaruh sosial dan efikasi diri. Data dikumpulkan melalui kuesioner terbuka dan wawancara mendalam, lalu dianalisis secara tematik. Hasil penelitian menunjukkan kesiapan teknologi karyawan berada pada kategori sedang (TRI = 3,28), dengan optimisme dan inovasi cukup tinggi namun masih terkendala discomfort dan insecurity. Lima tema utama ditemukan: persepsi manfaat, tantangan teknis, kebutuhan fitur, harapan inovasi, dan strategi adopsi. Penelitian ini menghasilkan model konseptual baru yang menggambarkan hubungan dinamis antara kesiapan individu, persepsi kemudahan dan kegunaan, serta dukungan organisasi terhadap penerimaan aplikasi HR. Temuan ini dapat menjadi dasar pengembangan strategi implementasi berbasis user-centered design dan penguatan budaya digital di organisasi.
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The adoption rate of the Human Resource (HR) application at PT XYZ remains very low, despite the company’s focus on information technology consulting and its high demand for digitalization. Most employees still rely on manual processes, highlighting a gap between available technology and user acceptance. This study aims to explore the factors influencing individual readiness and acceptance of the HR application using a qualitative approach based on the Technology Readiness and Acceptance Model (TRAM), which combines constructs from the Technology Readiness Index (TRI) and Technology Acceptance Model (TAM), as well as external factors such as social influence and self-efficacy. Data were collected through open-ended questionnaires and in-depth interviews and analyzed thematically. The results show that employees’ technological readiness is at a moderate level (TRI = 3.28), with high optimism and innovativeness but constrained by discomfort and insecurity. Five main themes emerged: perceived usefulness, technical challenges, feature needs, innovation expectations, and adoption strategies. This study proposes a new conceptual model describing the dynamic relationship between individual readiness, perceived ease of use and usefulness, and organizational support for HR application acceptance. The findings provide a foundation for user-centered implementation strategies and strengthening digital culture within the organization.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Technology Readiness, Technology Acceptance, Aplikasi HR, Model TRAM, Analisis Tematik, Kualitatif, Technology Readiness, Technology Acceptance, HR Application, TRAM Model, Thematic Analysis, Qualitative
Subjects:	T Technology > T Technology (General) > T58.6 Management information systems
Divisions:	Interdisciplinary School of Management and Technology (SIMT) > 78201-System And Technology Innovation
Depositing User:	Adi Setyawan
Date Deposited:	25 Jul 2025 05:38
Last Modified:	31 Jul 2025 02:29
URI:	http://repository.its.ac.id/id/eprint/121420

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