Redesigning E-wallet Application For Accessibility: Enhancing Usability For The Elderly And Individuals With Special Needs

Athar, Izzuddin Iman Al (2025) Redesigning E-wallet Application For Accessibility: Enhancing Usability For The Elderly And Individuals With Special Needs. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Pertumbuhan pesat layanan keuangan digital telah secara signifikan meningkatkanpenggunaan aplikasi dompet elektronik (e-wallet) di berbagai kelompok pengguna. Meskipun platform ini menawarkan kemudahan dan efisiensi, tidak semua pengguna dapat mengakses atau mengoperasikannya dengan mudah. Pengguna lanjut usia dan individu dengan kebutuhan khusus sering menghadapi tantangan serius akibat desain aksesibilitas yang kurang memadai, yang dapat menyebabkan kebingungan, kesalahan, dan rendahnya tingkat adopsi. Penelitian ini bertujuan untuk merancang ulang antarmuka pengguna aplikasi Finpay Money guna meningkatkan kegunaan dan aksesibilitas bagi kelompok pengguna tersebut dengan menerapkan metodologi User-Centered Design (UCD). Penelitian ini melibatkan observasi langsung dan sesi usability testing dengan partisipan lansia untuk mengidentifikasi hambatan utama pada aplikasi versi awal. Temuan yang diperoleh digunakan sebagai dasar dalam proses desain iteratif untuk menghasilkan berbagai perbaikan. Perbaikan tersebut mencakup peningkatan keterbacaan teks, penyederhanaan navigasi, pembesaran dan kejelasan ikon, serta kemudahan dalam menemukan fitur-fitur inti aplikasi. Desain yang telah diperbarui kemudian dievaluasi kembali untuk menilai efektivitasnya dalam mengatasi kendala yang sebelumnya ditemukan. Hasil pengujian menunjukkan peningkatan signifikan dalam tingkat penyelesaian tugas, penurunan kesalahan pengguna, dan tingkat kepuasan yang lebih tinggi dari partisipan. Luaran dari proyek ini berupa prototipe desain berbasis Figma dan aplikasi front-end untuk platform iOS yang mengimplementasikan prinsip desain inklusif secara nyata. Penelitian ini memberikan kontribusi pada pengembangan desain antarmuka yang lebih inklusif dalam teknologi finansial serta menawarkan rekomendasi praktis untuk menciptakan layanan keuangan digital yang lebih mudah diakses di Indonesia dan secara global.
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The rapid growth of digital financial services has significantly increased the adoption of e-wallet applications across various user demographics. While these platforms offer convenience and efficiency, not all users can access or interact with them easily. Elderly users and individuals with special needs often face considerable challenges due to inadequate accessibility design, which can lead to confusion, errors, and reduced adoption. This study aims to redesign the user interface of the Finpay Money e-wallet to improve its usability and accessibility for these specific user groups, employing a User-Centered Design (UCD) methodology. The research involved a series of observations and usability testing sessions conducted with elderly participants to identify key barriers in the original application. The insights gathered were used to inform an iterative design process, leading to targeted improvements. These included enhancing text readability, simplifying navigation, increasing the size and clarity of icons, and ensuring that core features were easier to locate and operate. The revised design was then evaluated for effectiveness in addressing previously identified issues. Results from the testing phase showed a notable improvement in task completion rates, reduction in user errors, and higher satisfaction levels among participants. The project’s final deliverables include a detailed Figma-based design prototype and a functional front-end iOS application that embodies the inclusive design principles developed through the study. This research contributes to the growing field of accessible user interface design in financial technology and provides practical recommendations for creating more inclusive digital financial services in Indonesia and beyond.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	UI/UX, dompet elektronik, aksesibilitas digital, lansia, kebutuhan khusus, User-Centered Design, usability testing, desain inklusif, e-wallet, accessibility, usability, elderly users, special needs, User-Centered Design, UI/UX, inclusive design, digital financial services, usability testing.
Subjects:	T Technology > T Technology (General) T Technology > T Technology (General) > T385 Visualization--Technique
Divisions:	Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Informatics Engineering > 55201-(S1) Undergraduate Thesis
Depositing User:	Izzuddin Iman Al Athar
Date Deposited:	01 Aug 2025 02:45
Last Modified:	01 Aug 2025 02:45
URI:	http://repository.its.ac.id/id/eprint/124111

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