Wiranda, Ivena Sabita (2026) Analisis dan Rancang Ulang Proses Bisnis Layanan Akademik Manajemen Tugas Akhir Mahasiswa Institut Teknologi Sepuluh Nopember Dengan Metode Heuristic Process Redesign. Other thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Latar Belakang : Manajemen tugas akhir merupakan salah satu proses akademik yang kompleks karena melibatkan berbagai peran lintas fungsi, seperti mahasiswa, dosen pembimbing, dosen penguji, pimpinan sidang, serta administrator program studi. Di Institut Teknologi Sepuluh Nopember (ITS), proses tersebut telah didukung oleh sistem digital myITS Thesis. Namun, dalam praktiknya masih ditemukan ketidaksesuaian antara proses bisnis riil dengan alur yang diakomodasi oleh sistem, yang memicu redundansi aktivitas, delegated approval, serta ketergantungan pada proses manual di luar sistem. Masalah : Permasalahan utama yang diidentifikasi meliputi fragmentasi proses, ketidakterpaduan antar tahapan layanan tugas akhir, serta ketidaksesuaian kewenangan akademik dengan eksekusi proses dalam sistem. Kondisi ini menyebabkan proses berjalan tidak konsisten, sulit dilacak, dan belum sepenuhnya menjawab kebutuhan para pemangku kepentingan, meskipun telah tersedia dukungan teknologi informasi. Tujuan : Penelitian ini bertujuan untuk menganalisis proses bisnis manajemen tugas akhir di ITS dan merancang ulang proses bisnis serta sistem pendukungnya agar proses riil yang dijalankan oleh para aktor selaras dengan proses yang dimodelkan dalam sistem, tidak redundan, serta mampu mengakomodasi kebutuhan dan kewenangan akademik para stakeholder. Metode: Penelitian ini menggunakan pendekatan Business Process Management (BPM) dengan tahapan identifikasi proses, penemuan proses, analisis proses, dan redesain proses. Pemodelan proses dilakukan menggunakan Business Process Model and Notation (BPMN). Tahap redesain mengadopsi prinsip Heuristic Process Redesign, yaitu integration, automation, standardization, control addition, dan empower. Validasi rancangan dilakukan secara kualitatif melalui diskusi dan konfirmasi dengan pemilik proses dan tim pengembang sistem. Hasil : Hasil penelitian menunjukkan bahwa permasalahan utama bersumber dari ketidakterpaduan proses dan ketidaksesuaian antara kewenangan akademik dan mekanisme sistem. Penelitian ini menghasilkan rancangan proses bisnis to-be yang mengintegrasikan validasi prasyarat, penjadwalan sidang, dan proses pasca sidang, serta rancangan sistem pendukung berupa mekanisme persetujuan berbasis peran, kontrol proses, dashboard monitoring, dan pencatatan riwayat proses yang terintegrasi. Manfaat : Secara akademis, tugas akhir ini memberikan kontribusi dalam penerapan BPM dan heuristic process redesign pada konteks proses akademik di perguruan tinggi. Secara praktis, hasil penelitian ini memberikan rekomendasi perbaikan proses dan sistem yang dapat digunakan sebagai acuan pengembangan dan penyempurnaan sistem manajemen tugas akhir di ITS. Kontribusi penelitian ini terletak pada integrasi analisis proses bisnis end-to-end, penerapan heuristic process redesign, dan perancangan sistem pendukung dalam konteks layanan akademik perguruan tinggi, yang belum dibahas secara komprehensif pada penelitian sebelumnya.
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Background: Final thesis management is a complex academic process as it involves multiple cross-functional roles, including students, supervisors, examiners, thesis defense chairs, and program administrators. At Institut Teknologi Sepuluh Nopember (ITS), this process has been supported by a digital system, namely myITS Thesis. However, in practice, discrepancies are still found between the actual business processes and the workflows accommodated by the system, resulting in activity redundancy, delegated approvals, and reliance on manual processes outside the system. Problem: The main problems identified include process fragmentation, lack of integration across thesis management service stages, and misalignment between academic authority and process execution within the system. These conditions cause the process to operate inconsistently, reduce traceability, and fail to fully address stakeholder needs, despite the availability of information technology support. Objective: This study aims to analyze the final thesis management business process at ITS and redesign both the business process and its supporting system so that the actual processes performed by stakeholders are aligned with the processes modeled in the system, non-redundant, and capable of accommodating stakeholder needs and academic authority. Method: This research adopts a Business Process Management (BPM) approach consisting of process identification, process discovery, process analysis, and process redesign. Process modeling is conducted using Business Process Model and Notation (BPMN). The redesign stage applies Heuristic Process Redesign principles, namely integration, automation, standardization, control addition, and empower. Design validation is conducted qualitatively through discussions and confirmations with process owners and system development teams. Results: The results indicate that the primary issues stem from process disintegration and misalignment between academic authority and system mechanisms. This study produces a to-be business process design that integrates prerequisite validation, defense scheduling, and post-defense processes, along with a supporting system design that includes role-based approval mechanisms, process control features, monitoring dashboards, and integrated process history records. Contribution: Academically, this final project contributes to the application of BPM and heuristic process redesign in the context of academic processes in higher education. Practically, the results provide process and system improvement recommendations that can serve as a reference for the development and enhancement of the final thesis management system at ITS. The contribution of this study lies in the integration of end-to-end business process analysis, heuristic process redesign, and supporting system design within the context of higher education academic services, which has not been comprehensively addressed in previous studies.
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | Desain Proses Bisnis, Heuristic process redesign, Layanan Akademik, Rancang Ulang Proses, Academic Services, Business Process Design, Business Process Redesign, Heuristic Process Redesign |
| Subjects: | T Technology > T Technology (General) > T57.84 Heuristic algorithms. T Technology > T Technology (General) > T58.6 Management information systems T Technology > T Technology (General) > T58.8 Productivity. Efficiency |
| Divisions: | Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Informatics Engineering > 55201-(S1) Undergraduate Thesis |
| Depositing User: | Ivena Sabita Wiranda |
| Date Deposited: | 27 Jan 2026 01:51 |
| Last Modified: | 27 Jan 2026 01:51 |
| URI: | http://repository.its.ac.id/id/eprint/130386 |
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