Evaluasi Layanan Transportasi Umum Bagi Penyandang Disabilitas Netra di Surabaya

Indira, Nona Trisha (2026) Evaluasi Layanan Transportasi Umum Bagi Penyandang Disabilitas Netra di Surabaya. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Mobilitas yang aman dan nyaman merupakan salah satu hak bagi penduduk suatu kota, dan pemerintah memiliki kewajiban untuk dapat memberikan akses terhadap kemudahan mobilitas melalui penataan kota yang tepat sasaran, termasuk di Kota Surabaya. Transportasi umum menjadi salah satu infrastruktur penunjang mobilisasi yang dapat meningkatkan kesempatan bagi masyarakat untuk dapat meningkatkan kualitas kehidupan, baik dari segi ekonomi, pendidikan, hingga sosial. Dalam menyediakan suatu layanan, pemerintah harus memberikan kesempatan yang sama bagi kelompok-kelompok marjinal untuk dapat memiliki akses yang setara, termasuk bagi penyandang disabilitas netra. Penelitian ini bertujuan untuk mengevaluasi transportasi umum di Surabaya berdasarkan persepsi pengguna tuna netra. Metode evaluasi layanan dilakukan dengan Content Analysis dan Importance Performance Analysis (IPA). Kemudahan mengakses aplikasi merupakan variabel yang paling banyak dibahas dalam tahap Content Analysis, yang mengindikasikan banyaknya penekanan dalam variabel tersebut. Dalam analisis IPA, beberapa variabel memiliki urgensi tinggi untuk ditingkatkan performanya, yaitu variabel bahaya, teknologi informasi, tactile, kapasitas layanan, konsistensi desain, serta kondisi shelter/bus stop. Variabel-variabel tersebut menjadi variabel yang berperan penting dalam menentukan tingkat pengalaman perjalanan penyandang disabilitas netra di Surabaya, sehingga perlu menjadi fokus utama dalam peningkatan kualitas layanan.
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Safe and easy mobility is a fundamental human right, and the government has the duty to provide such access through comprehensive planning, including in Surabaya. Public transportation is among the various ways to support better mobility, which affects people’s access to better economy, education, and social opportunities. In providing a service, the government must guarantee equal access to marginalised communities, one of them being the visually-impaired individuals (VIIs). This research aims to evaluate public transport in Surabaya through VIIs perspective. The methods used to assess this are Directive Content Analysis and Importance Performance Analysis (IPA). Apps and technology became the most repeated variable in Content Analysis, which indicates its critical role on public transport quality. In IPA, several variables have strong urgency and high priority for improvement: hazard, information and technology, tactile, service capacity, design consistency, and shelter/bus stop design. These variables are essential in shaping VIIs comfort and safety in accessing Surabaya’s public transportation service, therefore should be the primary focus in improving the public transportation experience for VIIs and related policy.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	Transportasi Umum, Penyandang Disabilitas Netra, Inklusivitas, Content Analysis, Importance Performance Analysis, Public Transportation, Visually-Impaired Individuals, Inclusivity, Content Analysis, Importance Performance Analysis
Subjects:	H Social Sciences > HE Transportation and Communications > HE147.6 Transportation--Planning H Social Sciences > HE Transportation and Communications > HE311.I4 Urban transportation
Divisions:	Faculty of Civil, Planning, and Geo Engineering (CIVPLAN) > Regional & Urban Planning > 35201-(S1) Undergraduate Thesis
Depositing User:	Nona Trisha Indira
Date Deposited:	27 Jan 2026 07:01
Last Modified:	27 Jan 2026 07:01
URI:	http://repository.its.ac.id/id/eprint/130760

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