Analisis Kebutuhan dan Persepsi Apoteker Terhadap Sistem Catatan Digital Obat Terpadu Menggunakan Conventional Content Analysis

Tejonegoro, Randy (2025) Analisis Kebutuhan dan Persepsi Apoteker Terhadap Sistem Catatan Digital Obat Terpadu Menggunakan Conventional Content Analysis. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Perkembangan teknologi digital telah mendorong transformasi layanan kesehatan, termasuk pelayanan kefarmasian di apotek. Namun, pencatatan transaksi obat masih banyak dilakukan secara manual atau terfragmentasi. Penelitian ini bertujuan untuk menganalisis kebutuhan apoteker dan mengidentifikasi persepsi mereka terhadap manfaat, tantangan, dan risiko penerapan Sistem Catatan Digital Obat Terpadu dalam mendukung Pelayanan Informasi Obat (PIO) di apotek. Penelitian menggunakan pendekatan kualitatif dengan metode Conventional Content Analysis (CCA). Data dikumpulkan melalui kuesioner dan wawancara mendalam terhadap lima apoteker berpengalaman, dengan bantuan prototipe konseptual sistem sebagai media diskusi. Analisis data dilakukan melalui pengodean, kategorisasi, dan identifikasi hubungan antar kategori. Hasil penelitian menunjukkan bahwa Conventional Content Analysis berhasil memberikan gambaran komprehensif mengenai kebutuhan dan persepsi pengguna. Dari analisis, dihasilkan 80 kode awal, 10 subkategori, dan 4 kategori utama, yaitu: Nilai dan Dampak yang Dirasakan, Evaluasi Fungsionalitas dan Usabilitas, Konteks Sosial dan Kebutuhan Pengguna, serta Penerimaan, Kepercayaan, dan Harapan di Masa Depan. Hasil analisis menunjukkan bahwa Conventional Content Analysis (CCA) berhasil memberikan gambaran komprehensif untuk pengembangan Sistem Catatan Digital Obat Terpadu, dengan tidak hanya mengungkap apa yang dibutuhkan tetapi juga mengapa dan bagaimana sistem harus beroperasi dalam konteks riil. Ditemukan kebutuhan utama apoteker adalah sistem yang efisien dan terintegrasi, meningkatkan kualitas layanan dan keselamatan pasien, memberdayakan pasien dan transparan, serta fleksibel dan adaptif. Persepsi apoteker terhadap sistem didominasi oleh manfaat besar dalam mendukung Pelayanan Informasi Obat (PIO), meski diiringi kesadaran akan tantangan dan risiko. Temuan ini dapat menjadi dasar rekomendasi untuk pengembangan inovasi layanan apotek berbasis digital yang sesuai kebutuhan pengguna dan konteks regulasi di Indonesia.
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The development of digital technology has driven the transformation of healthcare services, including pharmaceutical services in pharmacies. However, the recording of drug transactions is still largely done manually or in a fragmented manner. This study aims to analyze the needs of pharmacists and identify their perceptions of the benefits, challenges, and risks of implementing an Integrated Digital Drug Record System in supporting Drug Information Services (PIO) in pharmacies. The study uses a qualitative approach with the Conventional Content Analysis (CCA) method. Data were collected through questionnaires and in depth interviews with five experienced pharmacists, with the help of a conceptual prototype of the system as a discussion medium. Data analysis was conducted through coding, categorization, and identification of relationships between categories. The results showed that Conventional Content Analysis successfully provided a comprehensive picture of user needs and perceptions. From the analysis, 80 initial codes, 10 subcategories, and 4 main categories were generated, namely: Perceived Value and Impact, Functionality and Usability Evaluation, Social Context and User Needs, and Acceptance, Trust, and Future Expectations. The results of the analysis show that Conventional Content Analysis (CCA) successfully provides a comprehensive overview for the development of an Integrated Digital Drug Record System, revealing not only what is needed but also why and how the system should operate in a real world context. It was found that the main needs of pharmacists are an efficient and integrated system that improves service quality and patient safety, empowers patients and is transparent, as well as flexible and adaptive. Pharmacists' perceptions of the system are dominated by the significant benefits in supporting Drug Information Services (PIO), although accompanied by an awareness of challenges and risks. These findings can form the basis for recommendations for the development of digital based pharmacy service innovations that are tailored to user needs and the regulatory context in Indonesia.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Layanan Apotek Digital, Riwayat Obat Pasien, Conventional Content Analysis, Pelayanan Informasi Obat (PIO), Digital Pharmacy Services, Patient Medication History, Conventional Content Analysis, Drug Information Services (PIO)
Subjects:	R Medicine > RA Public aspects of medicine > RA971 Health services administration. T Technology > T Technology (General) > T58.6 Management information systems
Divisions:	Interdisciplinary School of Management and Technology (SIMT) > 61101-Master of Technology Management (MMT)
Depositing User:	Randy Tejonegoro
Date Deposited:	30 Jan 2026 01:40
Last Modified:	30 Jan 2026 01:40
URI:	http://repository.its.ac.id/id/eprint/130805

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