Pengembangan Model Proses E-Government Berdasarkan Karakteristik Khusus Organisasi Pemerintah Daerah

Sehato, Afifa Filiani (2022) Pengembangan Model Proses E-Government Berdasarkan Karakteristik Khusus Organisasi Pemerintah Daerah. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Penerapan e-Government di Indonesia bertujuan untuk mewujudkan tata kelola pemerintahan yang bersih, efektif, transparan, dan akuntabel serta layanan publik yang berkualitas dan terpercaya. Namun hingga saat ini, implementasi e- Government di tingkat pemerintah daerah memiliki nilai indeks yang jauh lebih rendah dibandingkan dengan pemerintah pusat. Pemerintah daerah ini memiliki karakteristik khusus yang membedakannya dengan organisasi pemerintah lain seperti kementerian atau lembaga. Studi-studi sebelumnya telah menemukan bahwa karakteristik organisasi mempengaruhi adopsi e-Government, tetapi hingga saat ini belum terdapat penelitian yang mengeksplorasi karakteristik spesifik organisasi pemerintah daerah dalam adopsi e-Government. Oleh karena itu, penelitian ini berfokus pada pengembangan model proses e-Government berdasarkan eksplorasi karakteristik khusus organisasi pemerintah daerah. Keterbaruan dari penelitian ini terletak pada krakteristik khusus organisasi pemerintah daerah yang membentuk model proses e-Government tersebut. Penelitian ini menggunakan metode kualitatif eksploratif dengan tiga tahapan utama yaitu identifikasi model proses e- Government berdasarkan penelitian terkini dan kerangka kerja e-Government; identifikasi karakteristik khusus organisasi pemerintah daerah; dan pengembangan model proses e-Government pemerintah daerah. Hasil dari penelitian ini menunjukkan bahwa pada level strategis model proses e-Government pemerintah daerah dipengaruhi oleh aspek karakteristik khusus wewenang dan sumberdaya; pada level bisnis model proses e-Government pemerintah daerah dipengaruhi oleh aspek karakteristik khusus wilayah, wewenang, ukuran organisasi, dan infrastruktur SI; dan pada level teknologi informasi model proses e-Government pemerintah daerah dipengaruhi oleh aspek karakteristik khusus wilayah, infrastruktur SI, dan sentralisasi. Selain itu, terdapat aspek karakteristik keahlian TI, dukungan manajemen puncak, formalisasi, kesiapan organisasi, dan budaya yang menunjukkan tidak adanya karakteristik khusus organisasi pemerintah daerah. Kelima aspek tersebut tidak berpengaruh pada model proses e-Government pemerintah daerah tetapi merupakan aspek penunjang keberhasilan dalam adopsi e- Government pemerintah daerah.
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The implementation of e-Government in Indonesia aims to realize clean, effective, transparent, and accountable governance as well as quality and reliable public services. However, to date, the implementation of e-Government at the local government level has a much lower index value than the central government. This local government has specific characteristics that distinguish it from other government organizations such as ministries or agencies. Previous research has found that organizational characteristics influence e-government adoption, but no research has been conducted specifically at the characteristics of local government organizations in e-government adoption. Therefore, this study focuses on developing an e-Government process model based on the exploration of the specific characteristics of local government organizations. The novelty of this research lies in the specific characteristics of local government organizations that make up the e- Government process model. This study uses an exploratory qualitative method with three main stages, namely the identification of the e-Government process model based on current research and the e-Government framework; the identification of special characteristics of local government organizations; and the development of local government e-Government process models. The results of this study indicate that at the strategic level, the local e-Government process model is influenced by the specific characteristics aspects of authority and resources; at the business level, the local e-Government process model is influenced by specific characteristics aspects of region, authority, organizational size, and IS infrastructure; and at the information technology level, the local e-Government process model is influenced by specific characteristics aspects of region, IS infrastructure, and centralization. In addition, there are characteristic aspects consisting of IT expertise, top management support, formalization, organizational readiness, and culture that show the absence of specific characteristics of local government organizations. These five aspects have no effect on the local e-Government process model but are aspects that support the success of local e-Government adoption.

Item Type:	Thesis (Masters)
Additional Information:	RTMT 658.403 801 1 Seh p-1 2022
Uncontrolled Keywords:	Karakteristik Pemerintah Daerah, Model Proses, E-Government. Local Government Characteristics, Process Model, E-Government.
Subjects:	T Technology > T Technology (General) > T56.8 Project Management
Divisions:	Interdisciplinary School of Management and Technology (SIMT) > 61101-Master of Technology Management (MMT)
Depositing User:	Mr. Marsudiyana -
Date Deposited:	03 Jul 2026 04:13
Last Modified:	03 Jul 2026 04:13
URI:	http://repository.its.ac.id/id/eprint/134252

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