Widjanarko, Bambang (2026) Model Pengukuran Kinerja Tenaga Harian Lepas Pengelola Sarana Prasarana di Perguruan Tinggi Menggunakan Behavioral Emotional Social (BES) Framework. Masters thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Peran Tenaga Harian Lepas (THL) sangat krusial dalam menjaga keberlangsungan operasional Perguruan Tinggi. Namun, sistem penilaian kinerja THL di Biro Manajemen Aset Institut Teknologi Sepuluh Nopember (BMA ITS) masih dominan berbasis absensi, supervisi atasan langsung, inspeksi lapangan, dan rekomendasi informal, sehingga belum sepenuhnya objektif, terukur, dan terdokumentasi. Penelitian ini bertujuan merumuskan model pengukuran kinerja THL berbasis Behavioral, Emotional, and Social (BES) Framework yang sesuai dengan karakteristik pekerjaan operasional di perguruan tinggi. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan metode studi kasus. Data dikumpulkan melalui wawancara mendalam, observasi lapangan, studi dokumentasi dan diskusi kelompok dengan perwakilan THL. Data dianalisis menggunakan Matriks Critical Incident Technique dan analisis tematik, kemudian divalidasi melalui triangulasi sumber data dan refinement bersama stakeholder. Hasil penelitian merumuskan sepuluh KPI berbasis BES, terdiri atas lima KPI Behavioral, tiga KPI Emotional, dan dua KPI Social. Behavioral diposisikan sebagai dimensi inti kinerja dengan bobot usulan pilot test 70%, sedangkan Emotional dan Social berfungsi sebagai dimensi penguat dengan bobot usulan masing-masing 20% dan 10%. Model yang dihasilkan dilengkapi dengan rancangan rubrik, skoring, pihak penilai, SOP implementasi dan mekanisme keberatan sebagai dasar uji coba awal. Penelitian ini memberikan kontribusi praktis bagi BMA ITS dalam menyusun sistem penilaian THL yang lebih objektif, berbasis output, terdokumentasi, dan berorientasi pada pembinaan SDM.
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The role of Casual Daily Workers (CDWs) is crucial in maintaining the operational continuity of higher education institutions. However, the performance assessment system for CDWs at the Asset Management Bureau of Institut Teknologi Sepuluh Nopember remains largely based on attendance, direct supervision, field inspection, and informal supervisor recommendations. As a result, the assessment process is not yet fully objective, measurable, and documented. This study aims to formulate a CDW performance measurement model based on the Behavioral, Emotional, and Social (BES) Framework that is appropriate to the operational characteristics of higher education facilities management. This study employed a descriptive qualitative case study approach. Data were collected through in-depth interviews, field observations, document analysis, and focus group discussions with CDW representatives. The data were analyzed using a Critical Incident Technique matrix and thematic analysis, followed by validation through data source triangulation and stakeholder refinement. The findings formulate ten BES-based KPIs, consisting of five Behavioral KPIs, three Emotional KPIs, and two Social KPIs. Behavioral is positioned as the core performance dimension with a proposed pilot-test weight of 70%, while Emotional and Social serve as supporting dimensions with proposed pilot-test weights of 20% and 10%, respectively. The proposed model is complemented by an initial rubric, scoring scheme, assessors, implementation SOP, and grievance mechanism to support pilot implementation. This study provides practical contributions for BMA ITS in developing a more objective, output-based, documented, and development-oriented CDW performance assessment system.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Tenaga Harian Lepas, Penilaian Kinerja, Behavioral Emotional Social (BES) Framework, KPI, Perguruan Tinggi, Casual Daily Workers, Performance Evaluation, Key Performance Indicators, Higher Education |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD31 Management--Evaluation |
| Divisions: | Interdisciplinary School of Management and Technology (SIMT) > 61101-Master of Technology Management (MMT) |
| Depositing User: | Bambang Widjanarko |
| Date Deposited: | 21 Jul 2026 14:01 |
| Last Modified: | 21 Jul 2026 14:01 |
| URI: | http://repository.its.ac.id/id/eprint/136257 |
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