Formulasi Strategi SI/TI Berbasis Critical Success Factor Ke Dalam IT Balanced Scorecard (Studi Kasus: Pondok Pesantren Al-Amin Mojokerto)

Muthoharun, Ahmad (2026) Formulasi Strategi SI/TI Berbasis Critical Success Factor Ke Dalam IT Balanced Scorecard (Studi Kasus: Pondok Pesantren Al-Amin Mojokerto). Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Pondok Pesantren Al-Amin Mojokerto telah memanfaatkan sejumlah sistem informasi dan teknologi informasi untuk mendukung kegiatan akademik, kepesantrenan, administrasi, perpustakaan, dan transaksi santri. Namun, aplikasi yang digunakan masih berjalan secara terpisah, sebagian proses masih dilakukan secara manual, akses informasi belum merata, dan fungsi pengelolaan SI/TI belum sepenuhnya ditetapkan secara formal. Penelitian ini bertujuan untuk merumuskan strategi SI/TI yang diturunkan dari strategi pengembangan Pondok Pesantren Al-Amin Mojokerto dan memetakannya ke dalam perspektif IT Balanced Scorecard. Penelitian menggunakan pendekatan studi kasus kualitatif dengan pengumpulan data melalui studi literatur, studi dokumen, wawancara, dan observasi. Tahapan penelitian meliputi analisis lingkungan internal dan eksternal, penyusunan IFAS dan EFAS, analisis SWOT, formulasi strategi pengembangan pesantren, pemetaan strategi ke dalam Balanced Scorecard, identifikasi Critical Success Factors, identifikasi Information System Need, formulasi strategi SI/TI, pemetaan strategi ke dalam IT Balanced Scorecard, dan validasi strategi. Hasil penelitian menunjukkan skor IFAS sebesar 2,56 dan EFAS sebesar 2,61 yang berada pada kategori moderat. Koordinat SWOT sebesar (0,16; 0,01) menempatkan pesantren pada Kuadran I, tetapi posisinya dekat dengan titik tengah sehingga strategi SO perlu dilaksanakan secara selektif, realistis, dan bertahap. Penelitian menghasilkan sebelas strategi pengembangan pesantren yang dipetakan ke dalam empat perspektif Balanced Scorecard, 33 CSF awal yang dirumuskan menjadi sebelas CSF utama, dan sebelas IS Need utama. Berdasarkan kebutuhan tersebut, dihasilkan dua belas strategi SI/TI yang terdiri atas tujuh strategi sistem informasi, dua strategi teknologi informasi, dan tiga strategi manajemen SI/TI. Strategi tersebut dipetakan ke dalam perspektif Business Value, Customer Orientation, Operational Excellence, dan Future Orientation. Validasi oleh informan kunci menghasilkan nilai rata-rata 4,50 dengan kategori sangat sesuai. Hasil penelitian menyediakan keterlacakan antara strategi pengembangan pesantren, CSF, kebutuhan informasi, strategi SI/TI, dan IT-BSC sebagai dasar pengembangan SI/TI yang lebih terarah dan selaras dengan kebutuhan organisasi.
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Al-Amin Islamic Boarding School, Mojokerto, has utilized several information systems and information technologies to support academic, boarding school, administrative, library, and student transaction activities. However, the existing applications still operate separately, several processes remain manual, access to information is not evenly distributed, and the IS/IT management function has not been fully formalized. This study aims to formulate an IS/IT strategy derived from the development strategy of Al-Amin Islamic Boarding School and map it into the perspectives of the IT Balanced Scorecard. This study employed a qualitative case study approach, with data collected through a literature review, document analysis, interviews, and observations. The research stages included internal and external environmental analyses, IFAS and EFAS development, SWOT analysis, formulation of the Islamic boarding school’s development strategy, strategy mapping into the Balanced Scorecard, identification of Critical Success Factors, identification of Information System Needs, IS/IT strategy formulation, strategy mapping into the IT Balanced Scorecard, and strategy validation. The results showed an IFAS score of 2.56 and an EFAS score of 2.61, both of which were categorized as moderate. The SWOT coordinates of (0.16, 0.01) placed the organization in Quadrant I. However, because the position was close to the central point, the SO strategies need to be implemented selectively, realistically, and gradually. The study formulated eleven development strategies mapped into four Balanced Scorecard perspectives, identified 33 initial CSFs consolidated into eleven principal CSFs, and formulated eleven principal IS Needs. Based on these needs, twelve IS/IT strategies were formulated, consisting of seven information systems strategies, two information technology strategies, and three IS/IT management strategies. These strategies were mapped into the Business Value, Customer Orientation, Operational Excellence, and Future Orientation perspectives. Validation by a key informant resulted in an overall average score of 4.50, categorized as highly appropriate. The findings provide traceability between the Islamic boarding school’s development strategies, CSFs, information needs, IS/IT strategies, and the IT-BSC as a basis for a more directed IS/IT development aligned with organizational needs.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Critical Success Factors, Information System Need, IT Balanced Scorecard, Pondok Pesantren, Strategi SI/TI, Islamic Boarding School, IS/IT Strategy
Subjects:	T Technology > T Technology (General) > T58.6 Management information systems
Divisions:	Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information System > 59101-(S2) Master Thesis
Depositing User:	Ahmad Muthoharun
Date Deposited:	03 Aug 2026 03:46
Last Modified:	03 Aug 2026 03:46
URI:	http://repository.its.ac.id/id/eprint/137545

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