Desain Dasbor Digital dengan Metode Design Thinking untuk Optimalisasi Produksi Komponen Mobil Aftermarket

Dewi, Ratna Sari (2026) Desain Dasbor Digital dengan Metode Design Thinking untuk Optimalisasi Produksi Komponen Mobil Aftermarket. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Meningkatnya kompleksitas industri manufaktur aftermarket otomotif menuntut perusahaan untuk meningkatkan visibilitas produksi dan kualitas pengambilan keputusan melalui transformasi digital. Namun, banyak perusahaan manufaktur masih bergantung pada sistem informasi yang terfragmentasi, pencatatan data secara manual, serta keterbatasan pemantauan secara real-time, sehingga menyebabkan keterlambatan produksi, ketidakakuratan perencanaan material, dan rendahnya efisiensi kinerja pengiriman. Penelitian ini bertujuan mengembangkan dashboard digital cerdas yang mampu meningkatkan visibilitas produksi melalui pendekatan yang berpusat pada pengguna (user-centered) berbasis metodologi Design Thinking. Penelitian ini menggunakan pendekatan studi kasus kualitatif yang dilakukan di PT Adyawinsa Stamping Industries, sebuah perusahaan manufaktur komponen otomotif. Kerangka kerja Design Thinking yang terdiri atas tahapan Empathize, Define, Ideate, Prototype dan Test, diterapkan untuk mengidentifikasi kebutuhan pengguna, merancang dasbor interaktif, serta mengevaluasi tingkat kegunaannya. Data dikumpulkan melalui observasi, wawancara semi-terstruktur, dan analisis dokumen yang melibatkan manajer produksi, operator, administrator, staf pemasaran, personel pembelian, serta spesialis teknologi informasi. Dasbor yang dikembangkan mengintegrasikan pengelolaan purchase order, ketersediaan material, progres produksi, pemantauan work-in-process berbasis barcode, penjadwalan pengiriman, serta visualisasi indikator kinerja utama (Key Performance Indicators/KPI) ke dalam satu platform digital. Hasil evaluasi menunjukkan bahwa dasbor tersebut mampu meningkatkan visibilitas produksi, transparansi informasi, komunikasi antar departemen, serta efisiensi pemantauan proses produksi. Selain itu, dasbor juga mendukung pengambilan keputusan manajerial yang lebih cepat dan akurat melalui penyediaan informasi produksi secara real-time. Temuan penelitian ini menunjukkan bahwa kombinasi metodologi Design Thinking dengan pengembangan dasbor digital cerdas merupakan strategi yang efektif dalam mendukung transformasi digital pada industri manufaktur aftermarket otomotif. Penelitian ini memberikan kontribusi terhadap pengembangan sistem pendukung keputusan yang praktis dan berpusat pada pengguna guna meningkatkan kinerja operasional serta mendukung implementasi Industri 4.0 di lingkungan manufaktur.
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The increasing complexity of automotive aftermarket manufacturing requires companies to improve production visibility and decision-making through digital transformation. However, many manufacturers still depend on fragmented information systems, manual data recording, and limited real-time monitoring, leading to production delays, inaccurate material planning, and inefficient delivery performance. This study aims to develop an intelligent digital dashboard that improves production visibility using a user-centered approach based on the Design Thinking methodology.A qualitative case study was conducted at PT Adyawinsa Stamping Industries, an automotive component manufacturer. The Design Thinking framework, consisting of the Empathize, Define, Ideate, Prototype, and Test, stages, was applied to identify user needs, design an interactive dashboard, and evaluate its usability. Data were collected through observations, semi-structured interviews, workshops and document analysis involving production managers, operators, administrators, marketing staff, purchasing personnel, and information technology specialists. The developed dashboard integrates purchase order management, material availability, production progress, barcode-based work-in-process monitoring, delivery scheduling, and key performance indicator visualization into a single digital platform. The evaluation results show that the dashboard improves production visibility, information transparency, communication between departments, and production monitoring efficiency. It also supports faster and more accurate managerial decision-making by providing real-time production information. The findings demonstrate that combining Design Thinking with intelligent dashboard development offers an effective strategy for digital transformation in automotive aftermarket manufacturing. This research contributes to the development of practical, user-centered decision support systems that enhance operational performance and support Industry 4.0 implementation in manufacturing environments.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Dasbor Digital Cerdas, Design Thinking; Integrasi Enterprise Resource Planning (ERP), Sistem Pendukung Keputusan, Visibilitas Produksi.
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD30.213 Management information systems. Dashboards. Enterprise resource planning. T Technology > TS Manufactures > TS155 Production control. Production planning. Production management
Divisions:	Interdisciplinary School of Management and Technology (SIMT) > 61101-Master of Technology Management (MMT)
Depositing User:	Ratna Sari Dewi
Date Deposited:	30 Jul 2026 05:34
Last Modified:	30 Jul 2026 05:34
URI:	http://repository.its.ac.id/id/eprint/138472

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