Effendy, Kevin Andreas Kurniawan (2026) Analisis Multi-Level terhadap Interpretasi Dan Ketegangan Project Goals Dalam Praktik Scrum: Studi Multi-Kasus Interpretif Pada Pengembangan Perangkat Lunak Agile. Other thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Penerapan Scrum melibatkan aktor pada berbagai level organisasi yang dapat memaknai keberhasilan proyek secara berbeda. Perbedaan tersebut membentuk berbagai Project Goals yang sama-sama relevan, tetapi dalam kondisi tertentu dapat menghadirkan tuntutan yang sulit dipenuhi secara bersamaan. Meskipun penelitian terdahulu telah membahas keberhasilan proyek, dinamika multi-level, dan tension dalam Agile Software Development, pemahaman mengenai bagaimana ketegangan Project Goals muncul pada berbagai level organisasi masih terbatas. Penelitian ini bertujuan untuk memahami dan menganalisis kemunculan ketegangan Project Goals pada berbagai level organisasi dalam praktik Scrum.
Penelitian ini menggunakan paradigma interpretivisme dengan desain studi multi-kasus interpretif. Data diperoleh melalui wawancara semi-terstruktur terhadap 30 partisipan dari sepuluh tim Scrum pada enam organisasi dalam konteks Custom Software House dan Odoo Partner. Partisipan merepresentasikan aktor dengan cakupan keputusan strategis, taktis, dan operasional. Data dianalisis melalui pengodean bertahap, analisis lintas level dalam kasus, dan perbandingan lintas kasus. Hasil penelitian mengidentifikasi sembilan Project Goals dan sembilan hubungan tension antartujuan. Temuan menunjukkan bahwa tension tidak melekat pada tujuan tertentu, tetapi muncul secara relasional dan kondisional ketika tujuan-tujuan yang sama-sama relevan sulit dipertahankan secara bersamaan. Hubungan tension yang sama dapat memperoleh manifestasi berbeda pada berbagai level organisasi, sedangkan dinamikanya berlangsung melalui kontekstualisasi, transformasi, penahanan ketidakselarasan, dan representasi ulang. Penelitian ini menghasilkan model interpretatif yang menjelaskan Project Goals Tension sebagai fenomena relasional, kontekstual, dan multi-level dalam praktik Scrum.
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Scrum practices involve actors across organizational levels who may interpret project success differently. These differences shape various Project Goals that are equally relevant but, under certain conditions, may create demands that are difficult to fulfill simultaneously. Although prior studies have examined project success, multi-level dynamics, and tensions in Agile Software Development, understanding of how Project Goals Tension emerges across organizational levels remains limited. This study aims to understand and analyze the emergence of Project Goals Tension across organizational levels in Scrum practices.
This study adopts an interpretive paradigm and an interpretive multiple-case study design. Data were collected through semi-structured interviews with 30 participants from ten Scrum teams across six organizations in Custom Software House and Odoo Partner contexts. The participants represented actors with strategic, tactical, and operational decision scopes. Data were analyzed through iterative coding, cross-level within-case analysis, and cross-case comparison.
The findings identify nine Project Goals and nine tension relationships among them. Tension does not inherently reside in a particular goal but emerges relationally and conditionally when equally relevant goals become difficult to sustain simultaneously. The same tension relationship may manifest differently across organizational levels, while its dynamics unfold through contextualization, transformation, containment of misalignment, and re-representation. This study develops an interpretive model that explains Project Goals Tension as a relational, contextual, and multi-level phenomenon in Scrum practices.
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | Pengembangan Perangkat Lunak Agile, Scrum, Tujuan Proyek, Ketegangan, Multi-tingkat, Agile Software Development, Scrum, Project Goals, Tension, Multi-Level |
| Subjects: | T Technology > T Technology (General) > T56.8 Project Management |
| Divisions: | Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information System > 57201-(S1) Undergraduate Thesis |
| Depositing User: | Kevin Andreas Kurniawan Effendy |
| Date Deposited: | 28 Jul 2026 04:33 |
| Last Modified: | 28 Jul 2026 04:33 |
| URI: | http://repository.its.ac.id/id/eprint/138551 |
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