Salma, Salsabila Nurisma Nadia (2026) Pemetaan Strategi SI/TI dan Penyusunan KPI berbasis IT Balanced Scorecard dengan Metode Cascading (Studi Kasus: MAN 2 Kota Malang). Masters thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Transformasi digital pada satuan pendidikan memerlukan strategi Sistem Informasi dan Teknologi Informasi (SI/TI) yang selaras dengan tujuan organisasi serta memiliki indikator kinerja yang terukur. Penelitian ini bertujuan merumuskan Strategic Objective SI/TI melalui metode cascading, menyusun Key Performance Indicators (KPI) dan inisiatif strategis berdasarkan Critical Success Factors (CSF), serta memetakan sasaran tersebut menggunakan IT Balanced Scorecard (IT BSC). Penelitian menggunakan pendekatan kualitatif dengan studi kasus pada MAN 2 Kota Malang. Data diperoleh melalui analisis dokumen dan wawancara, kemudian dianalisis melalui pemetaan sasaran strategis, analisis SWOT, identifikasi kebutuhan SI/TI, proses cascading, serta penyusunan KPI dan inisiatif strategis berdasarkan CSF. Hasil penelitian menghasilkan sebelas Strategic Objective SI/TI, yang terdiri atas tiga sasaran hasil direct cascading dan delapan sasaran hasil indirect cascading. Sasaran tersebut dipetakan ke dalam empat perspektif IT BSC dan menghasilkan 29 KPI serta 18 inisiatif strategis. Hasil analisis keselarasan menunjukkan bahwa seluruh sasaran SI/TI memiliki keterkaitan dengan sasaran strategis madrasah dan kesesuaian dengan Alignment Goals COBIT 2019. Hasil penelitian dapat menjadi acuan bagi P3TIM (Pusat Pengkajian dan Pengembangan Teknologi Informasi Madrasah) dalam mengelola dan mengembangkan SI/TI secara terarah, terukur, dan selaras dengan tujuan MAN 2 Kota Malang.
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Digital transformation in educational institutions requires Information Systems and Information Technology (IS/IT) strategies that are aligned with organizational objectives and supported by measurable performance indicators. This study aims to formulate IS/IT Strategic Objectives through the cascading method, develop Key Performance Indicators (KPIs) and strategic initiatives based on Critical Success Factors (CSFs), and map these objectives using the IT Balanced Scorecard (IT BSC). This study employs a qualitative approach with a case study at MAN 2 Kota Malang. Data were collected through document analysis and interviews, and were subsequently analyzed through strategic objective mapping, SWOT analysis, IS/IT needs identification, the cascading process, and the formulation KPIs, and strategic initiatives based on CSFs. The results produced eleven IS/IT Strategic Objectives, consisting of three objectives derived through direct cascading and eight objectives derived through indirect cascading. These objectives were mapped into the four IT BSC perspectives and resulted in 29 KPIs and 18 strategic initiatives. The alignment analysis indicates that all IS/IT objectives are linked to the strategic objectives of the madrasah and are consistent with the COBIT 2019 Alignment Goals. The results of this study can serve as a reference for P3TIM in managing and developing IS/IT in a more directed, measurable, and aligned manner with the objectives of MAN 2 Kota Malang.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Metode Cascading, IT Balanced Scorecard, Critical Success Factors, Key Performance Indicator, Strategic Objective, Peta Strategi ============================================================ Cascading Method, IT Balanced Scorecard (IT BSC), Critical Success Factors (CSFs), Key Performance Indicator, Strategic Objective, Strategy Map |
| Subjects: | T Technology > T Technology (General) > T58.6 Management information systems |
| Divisions: | Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information System > 59101-(S2) Master Thesis |
| Depositing User: | Salsabila Nurisma Nadia Salma |
| Date Deposited: | 29 Jul 2026 06:06 |
| Last Modified: | 29 Jul 2026 06:06 |
| URI: | http://repository.its.ac.id/id/eprint/139432 |
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