Capabilities Assessment And Recommendation For Human Resource Management Based On COBIT 2019 At PT.XYZ’s Human Capital Management Department

Kamajaya, Taffy (2026) Capabilities Assessment And Recommendation For Human Resource Management Based On COBIT 2019 At PT.XYZ’s Human Capital Management Department. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Pengelolaan sumber daya manusia yang didukung teknologi informasi secara efektif diperlukan untuk mendukung pencapaian tujuan organisasi. PT.XYZ sebagai perusahaan telekomunikasi perlu memastikan bahwa proses pengelolaan sumber daya manusia pada unit Human Capital Management (HCM) telah berjalan secara optimal dengan dukungan teknologi informasi. Penelitian ini bertujuan untuk mengevaluasi tingkat kapabilitas proses pengelolaan sumber daya manusia yang didukung teknologi informasi pada unit HCM PT.XYZ menggunakan framework COBIT 2019, menganalisis kesenjangan terhadap target yang ditetapkan, serta memberikan rekomendasi perbaikan. Penelitian ini merupakan studi kasus evaluatif yang berfokus pada satu objektif proses COBIT 2019, yaitu APO07 (Managed Human Resources), yang dipilih berdasarkan kesesuaian fungsi dengan ruang lingkup unit HCM. Penilaian tingkat kapabilitas dilakukan menggunakan pendekatan COBIT Performance Management (CPM). Data dikumpulkan melalui wawancara, studi dokumen, dan analisis artefak organisasi. Hasil penelitian menunjukkan bahwa proses APO07 mencapai Capability Level 4. Karena penelitian ini berfokus pada satu objektif proses, tingkat kematangan (maturity level) fungsi pengelolaan sumber daya manusia pada unit HCM ditentukan langsung oleh tingkat kapabilitas APO07 tanpa perata-rataan lintas domain, sehingga juga berada pada Level 4. Hasil analisis kesenjangan menunjukkan bahwa APO07 telah melampaui target minimum Capability Level 3 sesuai Peraturan Menteri BUMN Nomor PER-02/MBU/2013, dengan Level 4 sebagai tingkat kapabilitas tertinggi yang didefinisikan bagi APO07. Oleh karena itu, penelitian ini menghasilkan beberapa rekomendasi yang diarahkan untuk mempertahankan capaian tersebut, antara lain melalui penguatan pengukuran kinerja secara kuantitatif, pemantauan dan asesmen kapabilitas secara berkala, serta penjagaan standardisasi dan konsolidasi dokumentasi pendukung.
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Effective human resource management supported by information technology is essential to achieving organizational goals. As a telecommunications company, PT. XYZ needs to ensure that human resource management processes within its Human Capital Management (HCM) unit are operating optimally with the support of information technology. This study aims to evaluate the level of capability of the information technology-supported human resource management processes within PT. XYZ’s HCM unit using the COBIT 2019 framework, analyze gaps relative to established targets, and provide recommendations for improvement. This research is an evaluative case study focusing on a single COBIT 2019 process objective, namely APO07 (Managed Human Resources), which was selected based on the alignment of its functions with the scope of the HCM unit. The assessment of capability levels was conducted using the COBIT Performance Management (CPM) approach. Data were collected through interviews, document reviews, and analysis of organizational artifacts.
The research results show that the APO07 process has reached Capability Level 4. Since this study focuses on a single process objective, the maturity level of the human resource management function within the HCM unit is determined directly by the capability level of APO07—without averaging across domains—and is therefore also at Level 4. The gap analysis results indicate that APO07 has exceeded the minimum target of Capability Level 3 as stipulated in Ministry of State-Owned Enterprises Regulation No. PER-02/MBU/2013, with Level 4 being the highest capability level defined for APO07. Therefore, this study produces several recommendations aimed at maintaining these achievements, including through strengthening quantitative performance measurement, periodic monitoring and assessment of capabilities, and maintaining standardization and consolidation of supporting documentation.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	Kata kunci: COBIT 2019, APO07, Pengelolaan Sumber Daya Manusia, Capability Level, Maturity Level, Human Capital Management. ========================================================================== Keywords: COBIT 2019, APO07, Human Resource Management, Capability Level, Maturity Level, Human Capital Management.
Subjects:	T Technology > T Technology (General) > T58.6 Management information systems
Divisions:	Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information System > 57201-(S1) Undergraduate Thesis
Depositing User:	Taffy Nirarale Kamajaya
Date Deposited:	31 Jul 2026 03:12
Last Modified:	31 Jul 2026 03:12
URI:	http://repository.its.ac.id/id/eprint/140438

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