Pengaruh Tingkat Kecerdasan Emosional Pemimpin Wanita Terhadap Pengambilan Keputusan Investasi TI

Naura, Zaizafun (2026) Pengaruh Tingkat Kecerdasan Emosional Pemimpin Wanita Terhadap Pengambilan Keputusan Investasi TI. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Penelitian Penelitian ini bertujuan untuk menganalisis pengaruh tingkat kecerdasan emosional (emotional intelligence atau EI) pemimpin wanita terhadap perilaku pengambilan keputusan dan kualitas keputusan investasi teknologi informasi (TI). Keputusan investasi TI memiliki kompleksitas yang tinggi karena melibatkan inovasi, risiko, ketidakpastian, serta berbagai pertimbangan teknis dan bisnis. Oleh karena itu, kualitas keputusan tidak hanya ditentukan oleh analisis teknis, tetapi juga oleh karakteristik emosional, perilaku kepemimpinan, dan kemampuan pengambil keputusan dalam melibatkan berbagai pihak. Penelitian ini menggunakan pendekatan kualitatif fenomenologis dengan melibatkan tiga pemimpin wanita pada tingkat manajerial dari tiga perusahaan yang berbasis atau sangat bergantung pada TI di Pulau Jawa. Informan dipilih menggunakan purposive sampling dengan teknik criterion sampling. Tingkat EI diukur menggunakan Schutte Self-Report Emotional Intelligence Test dalam dua ronde dan menghasilkan kategori EI tinggi, sedang, dan rendah. Data dikumpulkan melalui wawancara semi-terstruktur, dianalisis menggunakan teknik analisis data spiral Creswell, dan divalidasi melalui triangulasi sumber, waktu, serta teknik pengumpulan data. Kualitas keputusan dianalisis menggunakan enam elemen Decision Quality. Hasil penelitian menunjukkan bahwa perbedaan tingkat EI memengaruhi cara pemimpin wanita membangun komunikasi, mengelola hubungan, memahami kondisi anggota tim, dan merespons permasalahan. Meskipun demikian, seluruh informan menunjukkan kecenderungan dominan terhadap gaya kepemimpinan transformasional dengan penggunaan perilaku transaksional pada kondisi tertentu. Hasil pengukuran kualitas keputusan menunjukkan bahwa informan dengan EI tinggi memperoleh nilai 94,33%, informan dengan EI sedang memperoleh nilai 86%, dan informan dengan EI rendah memperoleh nilai 94,33%. Temuan tersebut menunjukkan bahwa EI pada dasarnya memiliki pengaruh terhadap proses dan kualitas pengambilan keputusan sebagaimana didukung oleh penelitian sebelumnya, namun dalam konteks penelitian ini terdapat variasi temuan pada salah satu informan sehingga hubungan tersebut tidak sepenuhnya terlihat bersifat linear. Kualitas keputusan juga dipengaruhi oleh kemampuan analitis, penggunaan alat bantu pengambilan keputusan, kelengkapan informasi, pengalaman profesional, kesiapan implementasi, serta kondisi lingkungan kerja. Dengan demikian, EI berperan dalam membentuk perilaku kepemimpinan dan proses pengambilan keputusan, sedangkan kualitas akhir keputusan investasi TI terbentuk melalui interaksi antara faktor emosional, kepemimpinan, analitis, dan organisasional.
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This This study aims to analyze the influence of female leaders’ emotional intelligence (EI) levels on decision-making behavior and the quality of information technology (IT) investment decisions. IT investment decisions are highly complex because they involve innovation, risk, uncertainty, and various technical and business considerations. Therefore, decision quality is determined not only by technical analysis but also by the emotional characteristics and leadership behavior of decision makers, as well as their ability to involve relevant stakeholders. This study employed a qualitative phenomenological approach involving three female leaders at the managerial level from three technology-based or highly technology-dependent companies located on the island of Java. The informants were selected through purposive sampling using the criterion sampling technique. Their EI levels were measured using the Schutte Self-Report Emotional Intelligence Test administered in two rounds, resulting in high, moderate, and low EI categories. Data were collected through semi-structured interviews, analyzed using Creswell’s data analysis spiral, and validated through source, time, and data collection technique triangulation. Decision quality was assessed using the six elements of the Decision Quality framework. The findings indicate that differences in EI levels influence how female leaders communicate, manage relationships, understand team members’ conditions, and respond to problems. Nevertheless, all informants predominantly demonstrated transformational leadership characteristics while applying transactional leadership behaviors under certain circumstances. The decision quality assessment showed that the informant with high EI achieved a score of 94.33%, the informant with moderate EI achieved 86%, and the informant with low EI achieved 94.33%. These findings indicate that EI fundamentally influences the decision-making process and decision quality, as supported by previous studies. However, in the context of this study, variation was identified in one informant’s results, indicating that the relationship was not entirely linear. Decision quality was also influenced by analytical capabilities, the use of decision-support tools, the completeness of information, professional experience, implementation readiness, and the working environment. Thus, EI plays a role in shaping leadership behaviour and decision-making processes, while the final quality of IT investment decisions is formed through the interaction of emotional, leadership, analytical, and organizational factors.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	kecerdasan emosional, pemimpin wanita, investasi TI, kualitas keputusan.
Subjects:	B Philosophy. Psychology. Religion > BF Psychology > BF318 Learning, Psychology of (Deep learning) T Technology > T Technology (General) > T11 Technical writing. Scientific Writing T Technology > T Technology (General) > T58.64 Information resources management
Divisions:	Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information System > 57201-(S1) Undergraduate Thesis
Depositing User:	Zaizafun Naura
Date Deposited:	01 Aug 2026 02:10
Last Modified:	01 Aug 2026 02:10
URI:	http://repository.its.ac.id/id/eprint/140970

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