Prasetyo, Felita Anindya (2026) Perancangan Sistem Pengukuran Kinerja untuk Bidang Good Corporate Governance pada Perusahaan Pembangkit Listrik dengan Metode Balanced Scorecard. Other thesis, Institut Teknologi Sepuluh Nopember.
![[thumbnail of 5010221114-Undergraduate_Thesis.pdf]](http://repository.its.ac.id/style/images/fileicons/text.png) |
Text
5010221114-Undergraduate_Thesis.pdf - Accepted Version Restricted to Repository staff only Download (6MB) | Request a copy |
Abstract
Perusahaan pembangkit listrik berstatus Badan Usaha Milik Negara (BUMN) dituntut menerapkan prinsip-prinsip Good Corporate Governance (GCG) dalam setiap aspek operasionalnya. Bidang GCG pada perusahaan yang menjadi objek amatan penelitian ini membawahi tiga subbidang, yakni Subbidang GCG & Corporate Reporting, Subbidang Secretary & Protocol, dan Subbidang CEO Office. Sistem pengukuran kinerja eksisting saat ini memiliki 10 indikator kinerja, namun belum merepresentasikan seluruh perspektif Balanced Scorecard secara memadai. Kondisi tersebut ditunjukkan oleh belum adanya indikator kinerja yang secara khusus merepresentasikan Perspektif Keuangan serta masih terbatasnya indikator pengukuran kepuasan pemangku kepentingan Bidang GCG pada Perspektif Pelanggan. Hal tersebut menunjukkan bahwa sistem pengukuran kinerja yang ada belum sepenuhnya mengakomodasi kebutuhan pengukuran kinerja Bidang GCG berdasarkan perspektif Balanced Scorecard. Penelitian ini bertujuan menganalisis kondisi eksisting serta merancang sistem pengukuran kinerja Bidang GCG berbasis Balanced Scorecard. Perancangan dilakukan melalui penyusunan sasaran strategis, pembentukan peta strategi, evaluasi KPI eksisting Bidang GCG, dan penyusunan usulan KPI baru beserta KPI Properties. Analytical Hierarchy Process (AHP) digunakan pada penelitian ini untuk proses pembobotan antar perspektif, pembobotan antar sasaran strategis, dan pembobotan KPI berdasarkan penilaian expert judgement yang merepresentasikan Bidang GCG. Hasil penelitian menghasilkan enam sasaran strategis yang dipetakan ke dalam empat perspektif Balanced Scorecard dan dihubungkan melalui peta strategi. Berdasarkan hasil analisis gap dan diskusi dengan expert judgement Bidang GCG, diusulkan tiga KPI baru sehingga sistem pengukuran kinerja yang dirancang terdiri dari 13 KPI. Hasil pembobotan AHP menunjukkan Perspektif Proses Bisnis Internal mendapatkan bobot tertinggi, mencerminkan karakteristik Bidang GCG yang berorientasi pada efektivitas proses tata kelola. Uji coba sistem menggunakan data historis bidang periode 2026 dengan menerapkan scoring system dan Traffic Light System (TLS). Sebagai output tambahan, dirancang mockup dashboard kinerja yang terintegrasi pada level bidang. Penelitian ini diharapkan dapat memberikan alternatif pengembangan sistem pengukuran kinerja yang lebih baik dari sistem pengukuran kinerja sebelumnya.
=====================================================================================================================================
State-owned electricity generation firms must implement the principles of Good Corporate Governance (GCG) in all areas of their operations. The GCG division in the case company consists of three subdivisions, GCG & Corporate Reporting Subdivision, Secretary & Protocol Subdivision, and CEO Office Subdivision. The existing performance measurement system includes 10 Key Performance Indicators (KPIs), however, it does not adequately represent all four Balanced Scorecard Perspectives. Most KPIs are concentrated in the Internal Business Process perspective, while the Customer perspective remains limited and the Financial perspective is nor represented by a dedicated KPI. Consequently, the existing system has not fully accomodated the performance measurement needs of the GCG Division. This research intends to examine the current conditions and construct a balanced performance measurement system for the GCG Division based on the Balanced Scorecard. The proposed system was developed by formulating strategic objectives, constructing a strategy map, evaluating existing KPIs, designing proposed KPIs along with their KPI properties, and applying the Analytical Hierarchy Process (AHP) to determine the hierarchical weights of the Balanced Scorecard perspectives, strategic objectives, and KPIs based on expert judgement. The proposed system consists of six strategic objectives mapped into the four Balanced Scorecard perspectives and 13 KPIs, including three newly proposed KPIs identified through gap analysis. Each KPI is supported by KPI properties covering its description, formula, target, unit of measurement, polarity, review frequency, measurement frequency, data source, and responsible unit. The weighting results indicate that the Internal Business Process perspective received the highest priority, reflecting the operational characteristics of the GCG Division as a governance support function. Performance measurement simulation using the division’s 2026 historical data produced an overall performance scores of 0.95, and KPI achievements were subsequently classified using the Traffic Light System. Also, a mockup dashboard was developed to integrate KPI performance, perspective scores, and Traffic Light System status into a comprehensive performance monitoring dashboard for the GCG division.
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | Analytical Hierarchy Process, Balanced Scorecard, Good Corporate Governance, Key Performance Indicator, Manajemen Kinerja, Performance Management |
| Subjects: | T Technology > T Technology (General) T Technology > T Technology (General) > T58.6 Management information systems |
| Divisions: | Faculty of Industrial Technology and Systems Engineering (INDSYS) > Industrial Engineering > 26201-(S1) Undergraduate Thesis |
| Depositing User: | Felita Anindya Prasetyo |
| Date Deposited: | 01 Aug 2026 05:51 |
| Last Modified: | 01 Aug 2026 05:51 |
| URI: | http://repository.its.ac.id/id/eprint/141085 |
Actions (login required)
 |
View Item |