Patient-Centered Design Dalam Optimalisasi Perangcangan Interior Rawat Inap Premium RSU Budi Kemuliaan Guna Meningkatkan Pengalaman Pasien

Zahra, Siti Nadiya (2026) Patient-Centered Design Dalam Optimalisasi Perangcangan Interior Rawat Inap Premium RSU Budi Kemuliaan Guna Meningkatkan Pengalaman Pasien. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Perkembangan layanan kesehatan menuntut rumah sakit tidak hanya berfungsi sebagai fasilitas penyembuhan, tetapi juga mampu memberikan pengalaman yang nyaman bagi pasien. RSU Budi Kemuliaan sebagai rumah sakit umum dengan keunggulan layanan ibu dan anak menghadapi tantangan dalam meningkatkan citra dan daya saing, khususnya pada fasilitas rawat inap lantai 6 yang mengalami penurunan jumlah pasien. Kondisi ini menunjukkan adanya kebutuhan peningkatan kualitas lingkungan fisik dan pengalaman pengguna. Tugas Akhir ini bertujuan merancang interior lantai 6 RSU Budi Kemuliaan dengan pendekatan Patient-Centered Design untuk meningkatkan pengalaman pasien. Metode yang digunakan adalah Design Thinking yang meliputi tahap empathize, Define, Ideate, Prototype, dan test, dengan pengumpulan data melalui observasi, studi literatur, dan wawancara pengguna, serta validasi terhadap hasil desain pada tahap test. Perancangan juga mengacu pada standar rumah sakit yang berlaku, seperti Permenkes dan Perpres terkait fasilitas dan ruang rawat inap. Perancangan ini menghasilkan konsep interior yang berfokus pada kenyamanan, efisiensi sirkulasi, serta dukungan terhadap proses penyembuhan melalui penerapan elemen Healing Environment, pemilihan material yang higienis, serta pengolahan warna dan pencahayaan yang menenangkan. Selain itu, desain juga mempertimbangkan kebutuhan berbagai pengguna, baik pasien, keluarga, maupun tenaga medis, sehingga tercipta ruang yang fungsional dan humanis. Dengan demikian, penerapan Patient-Centered Design pada Tugas Akhir ini mendukung peningkatan kualitas pengalaman pasien melalui lingkungan interior yang sesuai dengan kebutuhan pengguna sekaligus memperkuat citra RSU Budi Kemuliaan sebagai rumah sakit yang berorientasi pada pengguna.
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Developments in healthcare services require hospitals to not only function as healing facilities but also to provide a comfortable experience for patients. Budi Kemuliaan General Hospital, a general hospital specializing in maternal and child care, faces the challenge of enhancing its image and competitiveness, particularly in its 6th-floor inpatient facility, which has seen a decline in patient numbers. This situation highlights the need to improve the quality of the physical environment and the user experience. This final project aims to redesign the interior of the 6th floor of RSU Budi Kemuliaan using a Patient-Centered Design approach to enhance the patient experience. The method employed is Design Thinking, which includes the stages of empathize, Define, Ideate, Prototype, and test, with data collection through observation, literature review, and user interviews, as well as validation of the design results during the test stage. The design also adheres to applicable hospital standards, such as Ministry of Health regulations and Presidential Regulations regarding facilities and inpatient rooms. This concept resulted in an interior design focused on comfort, efficient circulation, and support for the healing process through the application of Healing Environment elements, the selection of hygienic materials, and the use of soothing colors and lighting. Additionally, the design took into account the needs of various users—including patients, families, and medical staff—to create a space that is both functional and human-centered. The implementation of Patient-Centered Design in this final project thus supports the improvement of the quality of the patient experience through an interior environment tailored to users’ needs, while also strengthening the image of Budi Kemuliaan Hospital as a user-oriented hospital.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	Healthcare Design, Healing Environment, Design Thinking, Kebutuhan Pengguna, Pemulihan Pasien, User Needs, Patient Recovery
Subjects:	N Fine Arts > NK Decorative arts Applied arts Decoration and ornament > NK1535.B3 Design N Fine Arts > NK Decorative arts Applied arts Decoration and ornament > NK2115 Interior decoration N Fine Arts > NK Decorative arts Applied arts Decoration and ornament > NK2589 Furniture design R Medicine > RA Public aspects of medicine > RA960+ Hospitals
Divisions:	Faculty of Creative Design and Digital Business (CREABIZ) > Interior Design > 90221-(S1) Undergraduate Thesis
Depositing User:	Siti Nadiya Zahra
Date Deposited:	03 Aug 2026 01:28
Last Modified:	03 Aug 2026 01:28
URI:	http://repository.its.ac.id/id/eprint/141437

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