Pengaruh Person-Supervisor Fit, Supervisor Coaching Behavior, dan Emotional Exhaustion terhadap Turnover Intention Melalui Job Satisfaction Sebagai Variabel Mediasi pada Karyawan Generasi Z di Bank Himbara Surabaya

Nisyam, Dyah Nur Islami Putri (2026) Pengaruh Person-Supervisor Fit, Supervisor Coaching Behavior, dan Emotional Exhaustion terhadap Turnover Intention Melalui Job Satisfaction Sebagai Variabel Mediasi pada Karyawan Generasi Z di Bank Himbara Surabaya. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Generasi Z sebagai angkatan kerja baru menunjukkan tingkat Turnover Intention yang tinggi dibandingkan generasi sebelumnya, termasuk di sektor perbankan BUMN seperti Bank Himbara, akibat tekanan kerja tinggi, budaya organisasi yang hierarkis, dan ketidaksesuaian nilai antara karyawan dengan supervisor. Penelitian ini bertujuan menganalisis pengaruh Person-Supervisor Fit, Supervisor Coaching Behavior, dan Emotional Exhaustion terhadap Turnover Intention melalui Job Satisfaction sebagai variabel mediasi pada karyawan Generasi Z di Bank Himbara Surabaya. Penelitian menggunakan pendekatan kuantitatif dengan metode Covariance-Based Structural Equation Modeling (CB-SEM) melalui SmartPLS4, dengan data primer dari 161 responden yang dikumpulkan melalui kuesioner daring menggunakan teknik purposive sampling. Hasil penelitian menunjukkan bahwa Person-Supervisor Fit dan Supervisor Coaching Behavior berpengaruh positif terhadap Job Satisfaction, sedangkan keduanya tidak ditemukan mempengaruhi Emotional Exhaustion. Emotional Exhaustion lebih lanjut terbukti berpengaruh positif terhadap Turnover Intention, sementara Job Satisfaction tidak berpengaruh terhadap Turnover Intention dan tidak memediasi pengaruh ketiga variabel independen tersebut. Penelitian ini memberikan kontribusi teoritis bagi pengembangan Person-Supervisor Fit Theory dan Social Exchange Theory, khususnya terkait boundary condition peran Job Satisfaction sebagai mediator pada konteks Generasi Z, serta memberikan rekomendasi praktis bagi manajemen Bank Himbara untuk memperkuat strategi retensi talenta muda melalui pengelolaan langsung Emotional Exhaustion karyawan.
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Generation Z, as a new segment of the workforce, shows a higher level of Turnover Intention compared to previous generations, including in the state-owned banking sector such as Himbara Banks, due to high work pressure, a hierarchical organizational culture, and value misalignment between employees and their supervisors. This study aims to analyze the influence of Person-Supervisor Fit, Supervisor Coaching Behavior, and Emotional Exhaustion on Turnover Intention through Job Satisfaction as a mediating variable among Generation Z employees at Bank Himbara Surabaya. The study uses a quantitative approach with the Covariance-Based Structural Equation Modeling (CB-SEM) method via SmartPLS4, with primary data from 161 respondents collected through an online questionnaire using purposive sampling. The results show that Person-Supervisor Fit and Supervisor Coaching Behavior have a significant positive effect on Job Satisfaction, while neither was found to have a significant effect on Emotional Exhaustion. Emotional Exhaustion, in fact, proves to have a significant positive effect on Turnover Intention, while Job Satisfaction has no significant effect on Turnover Intention and does not mediate the influence of the three independent variables. This study provides a theoretical contribution to the development of Person-Supervisor Fit Theory and Social Exchange Theory, particularly regarding the boundary condition of Job Satisfaction's role as a mediator in the context of Generation Z, as well as offering practical recommendations for Bank Himbara’s management to strengthen young talent retention strategies through the direct management of employees' Emotional Exhaustion.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	Emotional Exhaustion, Job Satisfaction, Person-Supervisor Fit, Supervisor Coaching Behavior, Turnover Intention, Emotional Exhaustion, Job Satisfaction, Person-Supervisor Fit, Supervisor Coaching Behavior, Turnover Intention
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD58.7 Corporate culture.
Divisions:	Faculty of Creative Design and Digital Business (CREABIZ) > Business Management > 61205-(S1) Undergraduate Thesis
Depositing User:	Dyah Nur Islami Putri Nisyam
Date Deposited:	04 Aug 2026 09:26
Last Modified:	04 Aug 2026 09:26
URI:	http://repository.its.ac.id/id/eprint/143454

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