Perencanaan Arsitektur Enterprise Pengelolaan Pelanggan Pada Pusat Pengembangan Dan Pemberdayaan Pendidik Dan Tenaga Kependidikan (PPPPTK/VEDC) Malang

Munif, Abdul (2009) Perencanaan Arsitektur Enterprise Pengelolaan Pelanggan Pada Pusat Pengembangan Dan Pemberdayaan Pendidik Dan Tenaga Kependidikan (PPPPTK/VEDC) Malang. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Tema strategis Renstra Departemen Pendidikan Nasional 2010–2015 ialah peningkatan kualitas layanan dan mutu pendidikan. Renstra Diknas selaras dengan pergeseran bisnis dari product oriented ke selling, marketing and customer oriented. Direktorat Jenderal Peningkatan Mutu Pendidik dan Tenaga Kependidikan (PMPTK) merumuskan program pemberdayaan unit pelaksana teknis (UPT) untuk penyusunan block grant pemanfaatan ICT dan multimedia. PPPPTK/VEDC (Vocational Education Development Center) Malang sebagai UPT PMPTK menjadi pusat pengembangan, penataran, pendidikan, dan pelatihan untuk pendidik dan tenaga kependidikan (PTK) pada dikdasmen. PPPPTK/VEDC Malang telah memegang peranan penting dalam pengembangan PTK, khususnya Sekolah Menengah Kejuruan (SMK). Produk institusi meliputi Testing Center, Training Center, Teaching Factory, Teaching Aids teknologi terapan, partnership, dan konsultan pendidikan. Permasalahan institusi meliputi pelaksanaan program tidak tepat, kriteria peserta tidak sesuai, dan penundaan program. Hal ini disebabkan belum berfungsinya human network dan kurangnya koordinasi antara pelaku bisnis. Kualitas layanan menjadi topik penting dalam menyusun strategi organisasi, dan strategi yang dapat digunakan untuk mengembangkannya ialah perencanaan arsitektur enterprise. Penelitian ini bertujuan membuat arsitektur enterprise pengelolaan pelanggan di PPPPTK/VEDC Malang. Metode penelitian menggunakan Enterprise Architecture Planning (EAP) yang akan menghasilkan arsitektur data, aplikasi, teknologi, dan rencana implementasi. Penelitian menggunakan peta strategi untuk mengaitkan strategi bisnis organisasi dan pengembangan sistem atau teknologi informasi (SI/TI). Hasil penelitian adalah pemodelan bisnis yang mengidentifikasi delapan fungsi bisnis dan 31 unit organisasi. Arsitektur data menghasilkan 76 data dan 8 basis data. Arsitektur aplikasi menghasilkan 46 aplikasi. Arsitektur teknologi menghasilkan deskripsi prinsip platform teknologi, jaringan konseptual enterprise, serta matriks aplikasi dan fungsi bisnis terhadap platform teknologi. Kerangka pengembangan sistem informasi disajikan dalam rekomendasi pengembangan serta roadmap pengembangan arsitektur data, arsitektur aplikasi, dan arsitektur teknologi.
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The strategic theme of the National Education Ministry's Strategic Plan (2010–2015) is to increase service quality and educational quality. It follows the business movement from product-oriented to selling, marketing, and customer-oriented approaches. The PMPTK Directorate has the following programs: (1) empowerment of UPTs and (2) arranging block grants to utilize ICT optimally. PPPPTK/VEDC Malang has become a center of education and training for educators, especially for vocational high school teachers. PPPPTK/VEDC Malang develops products such as a Testing Center, Training Center, Teaching Factory, Teaching Aids of Applied Technology, Partnership Program, and Educational Consultant. The problems faced by the institution are (1) inaccurate schedule program implementation, (2) inappropriate participant criteria, and (3) program cancellation or dissolution, which may be caused by a lack of coordination and communication among management and stakeholders. Service quality has become an important issue in arranging organizational strategy. One of the strategies used in PPPPTK/VEDC Malang is Enterprise Architecture Planning (EAP). This research aims to design the enterprise architecture of customer management at PPPPTK/VEDC Malang using the EAP methodology. EAP produces business modeling, data architecture, application architecture, technology architecture, and implementation planning. The research uses a strategy map to relate business organization strategy with information system and technology (IS/IT) development. The research identifies eight business functions from business modeling. From the data architecture, seventy-six data entities and seven databases are identified. The application architecture produces forty-six applications (fifteen information systems). The technology architecture produces technology platform descriptions, enterprise conceptual networks, and an application-and-function matrix mapped to the technology platform. The information system development roadmap is displayed through development recommendations alongside data, application, and technology architecture roadmaps.

Item Type:	Thesis (Masters)
Additional Information:	RTIf 005.74 Mun p
Uncontrolled Keywords:	Renstra diknas, program PMPTK, produk institusi PPPPTKNEDC Malang, Arsitektur enterprise, pengelolaan pelanggan, peta stratcgi, Strategic theme of the national education, PMPTK program, products strategy men, enterprise planning VEDC
Subjects:	T Technology > T Technology (General) > T58.6 Management information systems
Divisions:	Faculty of Information Technology > Informatics Engineering > 55101-(S2) Master Thesis
Depositing User:	magang .
Date Deposited:	18 Sep 2026 07:07
Last Modified:	18 Sep 2026 07:07
URI:	http://repository.its.ac.id/id/eprint/144683

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