Sihombing, James (2003) Pengaruh Kualitas Pelayanan Izin Mendirikan Bangunan Terhadap Minat Masyarakat Untuk Berpartisipasi Dalam Pengendalian Pemanfaatan Ruang Melalui Mekanisme Izin Mendirikan Bangunan Di Kota Surabaya. Masters thesis, Institut Teknologi Sepuluh November.
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Abstract
Osborne dan Gaebler dalam bukunya "Reinventing Government" mengungkapkan bahwa kinerja pemerintah yang baik, yang meliputi kuantitas, kualitas dan biaya dari setiap jasa yang diberikan, menghasilkan dukungan masyarakat terhadap pemerintah. Soetrisno menyatakan, "dukungan masyarakat merupakan salah satu bentuk partisipasi masyarakat." Sementara Wirotomo mengutarakan, "pemerintah di mana pun tidak dapat memenuhi tuntutan masyarakatnya yang terus berkembang tanpa keikutsertaan masyarakatnya." Berarti, rendahnya kualitas pelayanan pemerintah akan menyulitkan pemerintah menggerakkan partisipasi masyarakat, padahal sangat dibutuhkan. Saat ini kualitas pelayanan pemerintah Kota Surabaya sangat banyak disoroti oleh masyarakatnya. Salah satunya adalah pelayanan Izin Mendirikan Bangunan (IMB) yaitu suatu izin yang diciptakan untuk mengendalikan pemanfaatan ruang. Mengingat Undang-Undang Republik Indonesia Nomor 24 Tahun 1992 tentang Penataan Ruang menegaskan bahwa partisipasi masyarakat dalam penataan ruang merupakan suatu hak dan kewajiban, maka kondisi tersebut menimbulkan kecemasan akan pengaruhnya terhadap minat masyarakat Surabaya untuk berpartisipasi dalam penataan ruang, termasuk dalam pengendalian pemanfaatan ruang. Dari penelitian yang dilakukan terhadap 50 responden, diperoleh kesimpulan bahwa tingkat kepuasan masyarakat atas kualitas pelayanan IMB Pemerintah Kota Surabaya rata-rata tinggi dan minat masyarakat untuk berpartisipasi dalam pengendalian pemanfaatan ruang melalui mekanisme IMB juga rata-rata tinggi, namun keduanya belum mencapai kondisi paling ideal. Secara signifikan terdapat hubungan yang positif dengan kekuatan sedang antara tingkat kepuasan masyarakat atas kualitas pelayanan IMB dan minat masyarakat untuk berpartisipasi dalam pengendalian pemanfaatan ruang, di mana 33% minat masyarakat untuk berpartisipasi tersebut dipengaruhi oleh tingkat kepuasan masyarakat atas kualitas pelayanan IMB yang diterimanya.
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Osborne and Gaebler in their book, "Reinventing Government", expressed that the good performance of the government which comprises quantity, quality, and the cost of the services expended, results in support of the people for the government. Soetrisno said, "public support forms one of the community participations," and Wirotomo expressed, "there is no government able to fulfill the continuous expanding demand of their public without the participation of their public." Those mean that the poor quality of the government services will cause difficulties for the government to mobilize community participation, whereas in fact it is needed so much. For the present, people of Surabaya always focus their attention on the service quality of the Local Government of Surabaya City, such as the quality of building construction license service, that is a license created to control the use of space. Whereas the 24th issue of Law of the Republic of Indonesia in 1992, as concerns The Structuring Of Space, insists that community participation in the structuring of space is the obligation and right of the community, so the conditions above will cause apprehension about the effect of them on the interest of the public of Surabaya City to be a participant in structuring the space, in controlling the use of space included. By investigating 50 respondents in this research, it came out with conclusions that the average score of community satisfaction degree on the quality of building construction license service of the Local Government of Surabaya is high and the average score of the public interest to be a participant in controlling the use of space by means of building construction license mechanism is high too, but both of them are not in the most ideal scores. Significantly, there is a positive and medium strength relation between the community satisfaction degree on the quality of building construction license service and the public interest to be a participant in controlling the use of space by means of building construction license mechanism, where 33% of the public interest to be a participant in controlling the use of space by means of building construction license mechanism is influenced by the community satisfaction degree on the quality of building construction license service that the people got.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Rendahnya kualitas pelayanan IMB, Potensi masyarakat untuk berpartisipasi dalam pengendalian pemanfaatan ruang, Pengendalian pemanfaatan ruang melalui mekanisme IMB, The poor quality of building construction license service, Potencies of community to be a participant in controlling the use of space, Controlling the use of space by means of building construction license mechanism |
| Subjects: | H Social Sciences > HT Communities. Classes. Races > HT166 City Planning--Environmental aspects |
| Divisions: | Faculty of Civil Engineering and Planning > Architechture > 23101-(S2) Master Theses |
| Depositing User: | magang . |
| Date Deposited: | 22 Sep 2026 03:00 |
| Last Modified: | 22 Sep 2026 03:00 |
| URI: | http://repository.its.ac.id/id/eprint/144774 |
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