Perancangan Model Dan Instrumen Penilaian Supply Chain Excellence

Ismiyah, Elly (2008) Perancangan Model Dan Instrumen Penilaian Supply Chain Excellence. Masters thesis, Institut Teknologi Sepuluh November.

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Abstract

Persaingan industri yang semakin ketat dan bergesernya fokus perusahaan dari mass production menuju customization mengakibatkan ekspektasi customer terhadap produk/jasa yang ditawarkan perusahaan semakin meningkat. Hal tersebut mendorong perusahaan untuk terus melakukan perbaikan (improvement) guna mencapai kepuasan pelanggan sehingga dapat bertahan di dunia industri. Konsep supply chain yang lahir karena adanya kesadaran akan pentingnya peran semua pihak dalam menciptakan produk yang murah, berkualitas, dan cepat perlu ditingkatkan penerapannya untuk merespons persaingan tersebut. Untuk itu, diperlukan manajemen kinerja dan perbaikan supply chain secara berkelanjutan yang merupakan salah satu aspek fundamental dalam konsep supply chain. Penelitian ini mengusulkan suatu model yang dapat memberikan arahan bagi perusahaan dalam menjalankan praktik supply chain untuk mencapai praktik supply chain yang excellent. Untuk menilai performansi supply chain suatu perusahaan, dirancang suatu sistem penilaian yang standar sehingga hasil penilaian tersebut dapat dibandingkan antarperusahaan. Kinerja atau proses yang memiliki performansi rendah perlu dilakukan perbaikan. Namun, tidak semua proses/kinerja tersebut perlu segera diperbaiki. Oleh karena itu, untuk menentukan prioritas perbaikan praktik supply chain, penelitian ini juga mengusulkan pembuatan model Supply Chain Performance Deployment yang mengadopsi model Quality Function Deployment. Untuk memudahkan pengisian dan pengolahan hasil instrumen penilaian, dibuat suatu aplikasi menggunakan program Visual Basic. Dari tahap implementasi, diperoleh kesimpulan bahwa tidak diperlukan perbaikan atau revisi secara signifikan karena seluruh klausul dapat diterima sebagai pertanyaan untuk menilai proses/kinerja supply chain. Selain itu, dapat disimpulkan bahwa praktik proses/kinerja supply chain menentukan hasil performansi supply chain yang dicapai suatu perusahaan, meskipun faktor subjektivitas turut memengaruhi hasil penilaian. Oleh karena itu, diperlukan tim penilai yang terintegrasi dan berpengalaman.
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Increasingly intense industrial competition and the shift in companies' focus from mass production to customization have resulted in higher customer expectations toward the products and services offered by companies. This situation encourages companies to continuously pursue improvement in order to achieve customer satisfaction and remain competitive in the industrial environment. The supply chain concept emerged from the awareness of the importance of all parties in creating products that are affordable, high in quality, and delivered quickly. Therefore, supply chain practices need to be continuously improved to respond to such competition. This requires continuous supply chain performance management and improvement, which are fundamental aspects of the supply chain concept. This study proposes a model that provides guidance for companies in implementing their supply chain practices to achieve supply chain excellence. To evaluate a company's supply chain performance, a standardized assessment system is designed so that the assessment results can be compared across companies. Processes or performance areas with low performance require improvement. However, not all processes or performance areas need to be improved immediately. Therefore, to determine the priorities for improving supply chain practices, this study also proposes a Supply Chain Performance Deployment model that adopts the Quality Function Deployment approach. To facilitate the completion and processing of the assessment instrument, an application is developed using Visual Basic. The implementation results indicate that no significant revisions or improvements are required, as all clauses can be accepted as questions for assessing supply chain processes and performance. In addition, the results indicate that supply chain process and performance practices determine the supply chain performance achieved by a company, although subjectivity also influences the assessment results. Therefore, an integrated and experienced assessment team is required.

Item Type:	Thesis (Masters)
Additional Information:	RTI 658.5 Ism p
Uncontrolled Keywords:	instrumen penilaian, supply chain excellence, supply chain performance deployment, assessment instrument, supply chain excellence, supply chain performance deployment
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD38.5 Business logistics--Cost effectiveness. Supply chain management. ERP
Divisions:	Faculty of Industrial Technology > Industrial Engineering > 26101-(S2) Master Thesis
Depositing User:	magang .
Date Deposited:	29 Sep 2026 07:49
Last Modified:	29 Sep 2026 07:49
URI:	http://repository.its.ac.id/id/eprint/145031

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