Evaluasi Jumlah Check-in Counter Terminal Penumpang Domestik Bandara Internasional Juanda Baru

Perdana, Bayu Gangga (2008) Evaluasi Jumlah Check-in Counter Terminal Penumpang Domestik Bandara Internasional Juanda Baru. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Peningkatan berkelanjutan (*continuous improvement*) terhadap kualitas pelayanan kepada *stakeholders*, termasuk penumpang, merupakan wujud komitmen PT Angkasa Pura I untuk memberikan layanan prima. Guna mewujudkan hal tersebut, maka dibutuhkan infrastruktur dan fasilitas penunjang yang memadai. Salah satu fasilitas penunjang yang sangat penting adalah fasilitas *Check-in Counter* sebagai sarana untuk pemeriksaan tiket, mencatat/mendaftar calon penumpang dan bagasinya di area *Check-in Counter*. Sebagaimana evaluasi tren perkembangan jumlah penumpang domestik yang sangat signifikan selama 3 tahun terakhir, oleh karena itu, untuk mengimbangi permintaan pelayanan pada fasilitas *Check-in Counter* di mana mempunyai kecenderungan mengalami peningkatan, maka perlu dilakukan evaluasi pada fasilitas *Check-in Counter* terkait dengan jumlah, waktu pelayanan, waktu tunggu, dan panjang antrean untuk kondisi saat ini dan kondisi 10 tahun mendatang. Berdasarkan distribusi IATA, tingkat kedatangan penumpang saat *peak hour* sebesar 1.318 penumpang/jam. Sementara itu, waktu tunggu minimal dan maksimal pada interval keyakinan 95% yaitu 0,7 menit dan 1,54 menit. Hasil evaluasi pada kondisi saat ini diperoleh jumlah *Check-in Counter* sebesar 38 buah, hal ini berarti fasilitas tersebut masih mampu melayani. Dari evaluasi *forecast* *Check-in Counter* selama 10 tahun mendatang (2007-2016), kemampuan daya layan hanya sampai pada tahun ke-6 (2012) dengan jumlah 40 buah, maka setelah itu diperlukan pengembangan *Check-in Counter*, baik dari segi jumlah, metode pelayanan *check-in*, maupun perluasan area.
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Continual improvement of the service quality given to all stakeholders, including passengers, is one of the commitments shown by PT Angkasa Pura I for best services. In order to fulfill that commitment, all infrastructure and supporting facilities must be in proper condition. Check-in counter is one of the facilities provided by PT Angkasa Pura I that must be kept in suitable capacity since this facility processes passenger registration including baggage identification so that it can influence the number of passengers in the check-in counter area. As indicated in trend evaluation, the number of domestic-trip passengers increased significantly within the last three years. Therefore, to meet the demand, the performances of this facility—including the number of check-in counters, service time, waiting time, and queue length—need to be evaluated as well as the forecasted condition for the next 10 years. Based on the IATA distribution, the passenger arrival rate during peak hours is 1,318 passengers/hour. Meanwhile, the minimum waiting time and maximum waiting time at a 95% confidence interval are 0.7 minutes and 1.54 minutes, respectively. The evaluation results under current conditions indicate a total of 38 check-in counters, meaning the facility is still capable of handling the demand. From the check-in counter forecast evaluation over the next 10 years (2007–2016), the service capacity will only suffice until the 6th year (2012) with 40 counters; therefore, subsequent development of the check-in counters is necessary, encompassing the number of counters, check-in service methods, and area expansion.

Item Type:	Thesis (Other)
Additional Information:	RSS 003.2 Per e 2008
Uncontrolled Keywords:	Technological Forecasting
Subjects:	T Technology > T Technology (General) > T174 Technological forecasting
Divisions:	Faculty of Civil Engineering and Planning > Civil Engineering > 22201-(S1) Undergraduate Thesis
Depositing User:	magang .
Date Deposited:	27 Oct 2026 08:33
Last Modified:	27 Oct 2026 08:33
URI:	http://repository.its.ac.id/id/eprint/145914

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