Putri, Rachmah Agus (2019) Perancangan SLA (Service Level Agreement) SIAKAD Berdasarkan Kerangka Kerja CMMI-SVC dan ITIL V3 (Studi Kasus: UIN Malang). Masters thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Universitas Islam Negeri Maulana Malik Ibrahim Malang adalah perguruan tinggi di lingkungan Kementerian Agama. Mempunyai visi menerapkan dan mengembangkan teknologi informasi untuk mewujudkan universitas sebagai Cyber Campus dan Cyber Community dan misi yaitu memberikan layanan kepada civitas akademika dalam pemanfaatan Teknologi Informasi untuk melaksanakan program Tri Dharma Perguruan Tinggi, dan mewujudkan Sistem Informasi Manajemen di Universitas untuk mendukung kegiatan akademik dan administrasi. Salah satu layanan sistem informasi yang berperan penting adalah SIAKAD. Sejauh ini layanan SIAKAD belum sepenuhnya memenuhi kriteria dari visi dan misi yang telah dibuat oleh pihak PTIPD UIN Malang. Seringkali masalah terkait teknis yang sama terjadi berulang dan job desk tidak terorganisir. Permasalahan di atas kurang lebihnya menunjukkan bahwa kualitas dan kinerja dari layanan SIAKAD belum sesuai standard untuk mendukung visi dan misi PTIPD UIN Malang. Peneliti menggunakan metode kerja yaitu CMMI-SVC terkait pengukuran kapabilitas, kemudian terkait permasalahan teknis dan perancangan Service Level Agreement (SLA) berdasarkan framework ITIL V3 dan metode FMEA dalam pembobotan nilai komponen SLA. Penelitian tesis ini mengahasilkan rancangan dokumen Service Level Agreement (SLA).
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State Islamic University Maulana Malik Ibrahim Malang is a university within the Ministry of Religious Affairs. Have the vision to apply and develop information technology to realize the university as Cyber Campus and Cyber Community and mission to provide services to the academics in the utilization of Information Technology to implement the Tri Dharma Universities program, and realize the Management Information System at the University to support academic and administrative activities. One of the important information systems is SIAKAD. Thus, SIAKAD services haven’t fulfilled the criteria of vision and mission set by UIN Malang. Often the same technical related issues occur over and over and job desks are not organized. These issues indicated the quality and performance of SIAKAD services was not yet standardized to support the vision and mission of UIN Malang. The researcher used CMMI-SVC related to capability measurement, then related to technical problems and designing a Service Level Agreement (SLA) based on the ITIL V3 framework and the FMEA method in weighing the value of SLA components. This thesis produced a design of Service Level Agreement (SLA) document.
| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | RTMT 658.152 Put p-1 2019 |
| Uncontrolled Keywords: | CMMI-SVC, ITIL V3, Metode FMEA, Service Design, Service Level Agreement |
| Subjects: | H Social Sciences > HG Finance > HG4529.5 Portfolio management T Technology > T Technology (General) > T58.5 Information technology. IT--Auditing |
| Divisions: | Faculty of Business and Management Technology > Management Technology > 61101-(S2) Master Thesis |
| Depositing User: | Rachmah Agus Putri |
| Date Deposited: | 04 Jan 2024 07:30 |
| Last Modified: | 04 Jan 2024 07:31 |
| URI: | http://repository.its.ac.id/id/eprint/64159 |
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