Analisis Kepuasan Karyawan Terhadap Kebijakan Manajemen Rumah Sakit 'Aisyiyah Bojonegoro

Destari, Eka Putri Dian (2019) Analisis Kepuasan Karyawan Terhadap Kebijakan Manajemen Rumah Sakit 'Aisyiyah Bojonegoro. Diploma thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Rumah Sakit Aisyiyah merupakan suatu institusi pelayanan kesehatan yang menyelenggarakan dua jenis pelayanan kepada masyarakat, yaitu pelayanan medis dan pelayanan administrasi. Untuk dapat memberikan pelayanan yang memuaskan, pihak manajemen rumah sakit juga harus mampu memberikan kepuasan kepada karyawan. Alasan ingin dilakukan penelitian pada rumah sakit Aisyiyah Bojonegoro yaitu berdasarkan sumber dari pihak Rumah Sakit Asyiyah Bojonegoro sejak bulan April 2018 rumah sakit ini mengalami masalah keuangan. Oleh karena itu akan dilakukan analisis kepuasan karyawan menggunakan analisis kesenjangan dan regresi logistik biner. Analisis ini dilakukan dengan menggunakan 113 sampel karyawan dari 328 karyawan rumah sakit ‘Aisyiyah Bojonegoro. Pengambilan data diperoleh dengan dilakukan survei secara langsung. Hasil yang diperoleh yaitu tingkat kepuasan karyawan pada lima dimensi (Tangible, Reliability, Assurance, Responsiveness dan Emphaty) adalah sebesar 89.2% dengan rata-rata skor kepuasan 4.6 yang berarti karyawan telah merasa puas, sementara faktor-faktor yang mempengaruhi ketidakpuasan karyawan Rumah Sakit ‘Aisyiyah Bojonegoro, yaitu kenyamanan tempat kerja, pemberian tunjangan sosial, kesesuaian jam kerja, kesesuaian waktu istirahat, dan perhatian perusahaan terhadap kepentingan karyawan.
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Hospital ‘Aisyiyah Bojonegoro is a health service institution that organizes two types of services to the community, namely medical services and administrative services. To be able to provide satisfactory service, the hospital management must also be able to provide satisfaction to employees. The reason for doing the research at the hospital is "Aisyiyah Bojonegoro, which is based on the source of the hospital" Asyiyah Bojonegoro since April 2018 the hospital has financial problems. Therefore, employee satisfaction analysis will be carried out using gap analysis and binary logistic regression. This analysis was carried out using 113 employee samples from 328 hospital employees Aisyiyah Bojonegoro. Data retrieval is obtained by conducting direct surveys. The results obtained are the level of employee satisfaction in five dimensions (Tangible, Reliability, Assurance, Responsiveness, and Emphaty) of 89,2% with average satisfaction score of 4,6 which means employees are satisfied, while the factors that influence employess dissatisfaction are Hospital ‘Aisyiyah Bojonegoro, namely workplace comfort, provision of social benefits, suitability of work hours, rest time suitability, and company attention to employee interests.

Item Type:	Thesis (Diploma)
Uncontrolled Keywords:	Gap Analysis, Employees, Binary Logistic Regression
Subjects:	H Social Sciences > HA Statistics > HA31.3 Regression. Correlation. Logistic regression analysis.
Divisions:	Faculty of Vocational > 49501-Business Statistics
Depositing User:	Eka Putri Dian Destari
Date Deposited:	14 Aug 2026 04:52
Last Modified:	14 Aug 2026 04:52
URI:	http://repository.its.ac.id/id/eprint/66262

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