Pendekatan Lean Office Untuk Mengurangi Waste Pada Bagian Pengadaan di SMKN 5 Surabaya

Ulfah, Nisrina Nur Aini (2019) Pendekatan Lean Office Untuk Mengurangi Waste Pada Bagian Pengadaan di SMKN 5 Surabaya. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

SMKN 5 Surabaya merupakan Sekolah Negeri Kejuruan di Surabaya. Proses administrasi dan perkantoran pada sekolah menengah kejuruan khususnya di bagian pengadaan merupakan faktor penting dalam menunjang proses di sekolah baik untuk murid dan stakeholder di dalamnya. Oleh sebab itu bagian Pengadaan perlu meningkatkan kualitas pelayanannya. Untuk mengukur kualitas layanan dilakukan pengukuran dengan menggunakan metode Service Performance dan pendekatan Lean Office untuk mengidentifikasi dan mengurangi waste.Untuk menilai service performance dan waste kritis di bagian Pengadaan dilakukan dengan cara menyebarkan kuesioner terhadap 55 guru dan 5 kuesioner seven waste.Adanya gap pada Service Performance antara kinerja dan kepentingan membuktikan apabila kinerja masih perlu diperbaiki selain itu waiting dan error menjadi dua waste yang bernilai kritis, sehingga perlu diketahui akar penyebab masalah melalui analisa Root Cause Analysis. Dari semua proses di Pengadaan secara keseluruhan nilai untuk aktivitas Necessary but Non Value Added adalah sebesar 61%, 30% aktivitas merupakan aktivitas Value Added dan 9% aktivitas merupakan aktivitas Non Value Added. Aktivitas waste tertinggi yang telah diidentifikasi mempengaruhi lebih dari 80% aktivitas di perkantoran.Rekomendasi Perbaikan dilakukan dengan cara membuat timeline pengerjaan administrasi, melakukan perawatan jaringan dan komputer, melakukan training dan penerapan 5R dan Pembuatan Standard Operational Procedure.
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SMKN 5 Surabaya is a Vocational Public School in Surabaya. The administrative and office processes in vocational high schools, especially in the procurement department, are important factors in supporting the process in schools for students and stakeholders in them. Therefore the Procurement section needs to improve the quality of its services. Measuring service quality is measured using the Service Performance method and the Lean Office approach to identify and reduce waste. To assess service performance and critical waste in the Procurement section is done by distributing questionnaires to 55 teachers and 5 seven waste questionnaires. between performance and interests prove if the performance still needs to be improved besides waiting and error become two critical value wastes, so it needs to know the root cause of the problem through Root Cause Analysis analysis. Of all the processes in the overall Procurement value for Necessary but Non Value Added activities is 61%, 30% of activities are Value Added activities and 9% of activities are Non Value Added activities. The highest waste activity that has been identified affects more than 80% of office activities. Improvement Recommendations are made by making a timeline of administrative work, performing network and computer maintenance, conducting training and implementing 5R and Making Standard Operational Procedures.

Item Type:	Thesis (Other)
Additional Information:	RSI 658.562 Ulf p 2019 3100019083901
Uncontrolled Keywords:	Lean Office, Waste, Root Cause Analysis, Service Performance
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Faculty of Industrial Technology > Industrial Engineering > 26201-(S1) Undergraduate Thesis
Depositing User:	Ulfah Nisrina Nur Aini
Date Deposited:	25 May 2026 02:48
Last Modified:	25 May 2026 02:48
URI:	http://repository.its.ac.id/id/eprint/68089

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