User Acceptance Analysis On E-Health Using Extended User Experience Technology Acceptance Model (Case Study: eHAC Indonesia)

Diartiwi, Sri Indriyani (2021) User Acceptance Analysis On E-Health Using Extended User Experience Technology Acceptance Model (Case Study: eHAC Indonesia). Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Pada masa pandemi Covid-19, mobilitas masyarakat Indonesia tetap beroperasi seperti biasa. Menteri Kesehatan Indonesia berupaya untuk mengawasi kondisi kesehatan setiap orang bepergian dengan formulir yang tersedia pada aplikasi eHAC Indonesia. Aplikasi ini dirilis pada April 2020. Terdapat ulasan kritis dari pengguna aplikasi. Oleh karena itu, penting untuk dilakukan evaluasi terhadap penerimaan pengguna masyarakat Indonesia terhadap eHAC Indonesia menggunakan Technology Acceptance Model (TAM). Kriteria User Experience(UX) seperti efficiency, dependability, perspicuity, novelty, stimulation, dan output quality
menjadi variabel tambahan pada model. Dalam penelitian ini, model yang dikembangkan atau extended UX TAM melibatkan aspek e-health sebagai variabel, yaitu reliability, satisfaction, dan future use. Terdapat 13 hipotesis pada model ini. Data dikumpulkan melalui kuesioner online dengan jumlah sampel minimum ialah 50 dan berhasil mengumpulkan 133 responden. Analisis dilakukan menggunakan metode Partial Least Square Structural Equation Modeling (PLS-SEM). Enam dari 13 hipotesis didukung berdasarkan hasil penelitian ini. Pada kriteria UX, Efficiency, Novelty, Perspicuity, dan Satisfaction merupakan variabel yang paling signifikan dalam penerimaan pengguna. Pada akhir penelitian, diberikan rekomendasi untuk perbaikan eHAC Indonesia atau aplikasi e-health lainnya.
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During new normal era of Covid-19 pandemic, the mobility in Indonesia still operating as usual and it is dominated by the air transportation. Indonesia Ministry of Health intends to monitor the health condition of travelers by provide a form in an application namely eHAC Indonesia. It was established in April 2020 and receives several critical reviews from the users. Based on this condition, it is necessary to evaluate the user acceptance of Indonesia citizen on eHAC Indonesia using Technology Acceptance Model (TAM). The User Experience (UX) criteria such as efficiency, dependability, perspicuity, novelty, stimulation, and output quality are become the additional variables of TAM. In this research, the extended UX TAM is being developed and involves the e-health aspect as external variables, those are reliability, satisfaction, and future use. There are 13 hypothesizes determined in the model. The data is collected using online questionnaire with minimum sample size of 50 respondents and in this research, there are 133 respondents. The analysis is done by implementing Partial Least Square Structural Equation Modeling (PLS-SEM). Six out of 13 hypothesizes are being supported. In UX criteria, the most significant variables in user acceptance are Efficiency, Novelty, Perspicuity, and Satisfaction. This research offers recommendations for improvement of eHAC Indonesia and another e-health.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: UX, TAM, e-health, PLS-SEM, eHAC Indonesia, UX, TAM, e-health, PLS-SEM, eHAC Indonesia
Subjects: Q Science > QA Mathematics > QA278.3 Structural equation modeling.
T Technology > T Technology (General)
Divisions: Faculty of Industrial Technology and Systems Engineering (INDSYS) > Industrial Engineering > 26201-(S1) Undergraduate Thesis
Depositing User: Sri Indriyani Diartiwi
Date Deposited: 12 Aug 2021 13:19
Last Modified: 12 Aug 2021 13:19
URI: http://repository.its.ac.id/id/eprint/86093

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