Minat Masyarakat Berobat Kembali Ke Puskesmas Selama Pandemi COVID-19

Andriaswuri, Nimas Sefrida (2022) Minat Masyarakat Berobat Kembali Ke Puskesmas Selama Pandemi COVID-19. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Kebijakan pembatasan sosial dilakukan untuk menekan laju penyebaran dan penularan COVID-19 dengan menghimbau masyarakat untuk melakukan aktivitasnya seperti sekolah, beribadah, dan bekerja di rumah saja. Untuk menyesuaikan regulasi pemerintah tersebut, rumah sakit mengganti sebagian perawatan fisik dengan teknologi digital melalui telemedicine. Tentunya terdapat perbedaan bentuk pelayanan antara pelayanan konvensional dengan telemedicine yang serba digital. Pelayanan baru dengan bentuk digital ini diduga akan memengaruhi minat masyarakat untuk berobat kembali ke fasilitas pelayanan kesehatan konvensional, atau sebaliknya masyarakat tidak berminat menggunakan telemedicine. Tujuan penelitian ini adalah memberikan gambaran demografis masyarakat yang memilih berobat ke puskesmas selama pandemi COVID-19 dan mendapatkan faktor-faktor yang memengaruhi minat masyarakat untuk berobat kembali ke puskesmas dengan menggunakan metode SEM-PLS. Objek penelitian ditujukan kepada masyarakat Kabupaten Ponorogo yang mengetahui atau pernah melakukan pengobatan rawat jalan selama pandemi COVID-19 ke puskesmas dan telemedicine. Faktor-faktor yang diduga memengaruhi minat masyarakat untuk berobat kembali ke puskesmas adalah nilai, kualitas, dan kepuasan pasien terhadap pelayanan puskesmas. Kualitas pelayanan merupakan variabel laten eksogen, sedangkan nilai, kepuasan, dan continuance intention merupakan variabel laten endogen. Hasil analisis menunjukkan bahwa variabel kualitas berpengaruh terhadap nilai dan kepuasan masyarakat. Variabel kepuasan mempengaruhi continuance intention. Maka dapat disimpulkan bahwa puskesmas perlu selalu memperhatikan kualitas pelayanannya agar dapat mempertahankan nilai dan memberikan kepuasan kepada pasien sehingga mereka memiliki minat untuk berobat kembali ke Puskesmas.
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The social restriction policy is carried out to suppress the spread and transmission of COVID-19 by urging the public to carry out their activities such as going to school, worshiping, and working at home. To comply with the government regulation, hospitals are replacing some of their physical care with digital technology through telemedicine. Of course there are differences in the form of service between conventional services and all-digital telemedicine. This new service in digital form is expected to affect people's interest in returning to conventional health care facilities, or vice versa, people are not interested in using telemedicine. The purpose of this study is to describe the demographics of people who choose to seek treatment at a health center during the COVID-19 pandemic and to find out the factors that influence the community's continuance intention to seek treatment at the health center using the SEM-PLS method. The object of research is aimed at the people of Ponorogo Regency who know or have done outpatient treatment during the COVID-19 pandemic to health center and telemedicine. The factors that are thought to influence the community's continuance intention are value, quality, and patient satisfaction with health center services. Service quality is an exogenous latent variable, while value, satisfaction, and continuance intention are endogenous latent variables. The results of the analysis show that the quality variable affects the value and satisfaction of the community. The satisfaction variable affects continuance intention. So it can be concluded that health center need to always pay attention to the quality of their services in order to maintain value and provide satisfaction to patients so that they have an interest in returning to the health center for treatment.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	minat kembali, puskesmas, SEM-PLS, continuance intention, health center, SEM-PLS
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD31 Management--Evaluation H Social Sciences > HD Industries. Land use. Labor > HD62.15 Total quality management. R Medicine > R Medicine (General) > R727.3 Patient satisfaction. R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions:	Interdisciplinary School of Management and Technology (SIMT) > 61101-Master of Technology Management (MMT)
Depositing User:	Nimas Sefrida Andriaswuri
Date Deposited:	05 Jul 2022 00:38
Last Modified:	31 Oct 2022 01:57
URI:	http://repository.its.ac.id/id/eprint/94959

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