Widihapsari, Chaniva Dilla (2023) Penerapan Metode Six Sigma Dengan Failure Mode and Effect Analysis (FMEA), Kaizen, dan TRIZ dalam Pengendalian Kualitas Kemasan Nasi Kotak Catering XYZ. Other thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Katering adalah suatu usaha di bidang jasa dalam hal menyediakan atau melayani permintaan makanan untuk berbagai macam keperluan. Kemasan mempunyai pengaruh yang signifikan pada katering karena berkaitan langsung dengan makanan yang diproduksi. Pada proses produksinya, Katering XYZ sering mengalami kerusakan kemasan nasi kotak yang menyebabkan pelayanan kepada pelanggan menjadi kurang maksimal. Oleh karena itu, perlu dilakukan peningkatan kualitas kemasan melalui pengendalian kualitas menggunakan metode Six Sigma DMAIC dengan penggabungan beberapa metode statistik. Metode statistik yang digunakan di antaranya peta kendali P Multivariate pada tahap Measure, Failure Mode and Effect Analysis (FMEA) pada tahap Analyze, serta konsep Kaizen dan TRIZ pada tahap Improve. Penelitian menghasilkan bahwa penyebab kecacatan dengan nilai Risk Priority Number (RPN) tertinggi pada FMEA yaitu bahwa penyebab kecacatan dengan rangking tertinggi yaitu suhu makanan saat pengemasan, jumlah penumpukan kardus, dan noda di area pemasangan seal. Solusi perbaikan penyebab kecacatan yang didapatkan dari Kaizen 6M Checklist, Kaizen 5R, dan TRIZ yaitu Mechanics Substitution, Inert Environment, dan Periodic Action. Terakhir, dihasilkan Standard Operating Procedure (SOP) teknis sebagai rekomendasi standar proses pengemasan katering.
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Catering is a service sector business that provides or serves food requests for various purposes. The packaging has a significant influence on catering because it is directly related to the food produced. In the production process, XYZ Catering often experiences damage to the rice box packaging, which causes customer service to be less than optimal. Therefore, it is necessary to improve the quality of packaging through quality control using the Six Sigma DMAIC method by combining several statistical methods. The statistical methods used include the P Multivariate control chart in the Measure stage, Failure Mode and Effect Analysis (FMEA) in the Analyze stage, and the concepts of Kaizen and TRIZ in the Improve stage. The research found that the causes of defects with the highest Risk Priority Number (RPN) values in FMEA were food temperature during packaging, amount of package stacking, and stains in the seal installation area. Solutions for repairing the causes of defects obtained from the Kaizen 6M Checklist, Kaizen 5R, and TRIZ are Mechanics Substitution, Inert Environment, and Periodic Action. Finally, a technical Standard Operating Procedure (SOP) is produced as a standard recommendation for the catering packaging process.
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | Failure Mode and Effect Analysis (FMEA), Pengendalian Kualitas, TRIZ, Failure Mode and Effect Analysis (FMEA), Kaizen, Quality Control, Six Sigma |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD62.15 Total quality management. Q Science > QA Mathematics Q Science > QA Mathematics > QA276 Mathematical statistics. Time-series analysis. Failure time data analysis. Survival analysis (Biometry) T Technology > TS Manufactures T Technology > TS Manufactures > TS156 Quality Control. QFD. Taguchi methods (Quality control) T Technology > TS Manufactures > TS195 Packaging |
| Divisions: | Faculty of Science and Data Analytics (SCIENTICS) > Mathematics > 44201-(S1) Undergraduate Thesis |
| Depositing User: | Chaniva Dilla Widihapsari |
| Date Deposited: | 16 Feb 2023 07:23 |
| Last Modified: | 16 Feb 2023 07:23 |
| URI: | http://repository.its.ac.id/id/eprint/97361 |
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