Items where Author is "Efranto, Remba Yanuar"

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Thesis

Efranto, Remba Yanuar (2008) Pemodelan Peningkatan Kualitas Pelayanan Dengan Pendekatan Servperf Six Sigma (Studi Kasus: Kantor Bersama SAMSAT Manyar Surabaya Timur). Masters thesis, Institut Teknologi Sepuluh November.

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