Items where Author is "Kristianto, Andhik Wahyu"
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Thesis
Kristianto, Andhik Wahyu (2016) Analisis Kualitas Pelayanan Terhadap Kepuasan Pelanggan Untuk Meningkatkan Mutu Pelayanan Di Retail X, Surabaya Dengan Pendekatan Metode Service Quality Dan Quality Function Deployment. Masters thesis, Institut Teknologi Sepuluh Nopember.