Items where Author is "Muflihah, Yusrida"

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Thesis

Muflihah, Yusrida (2015) Peningkatan Service Level Management Pada Layanan Helpdesk Berdasarkan Analisis Kesenjangan Pada Pengguna Layanan Dan Penyedia Layanan (Studi Kasus: PT. PLN (Persero) Distribusi Jawa Timur). Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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