Items where Author is "Novitasari, Winda Amelia"
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Thesis
Novitasari, Winda Amelia (2021) Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Di BTN Syariah Surabaya Dengan Metode Servqual Dan IPA. Masters thesis, Institut Teknologi Sepuluh November.