Items where Author is "Prameswari, Nur Shabrina"

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Thesis

Prameswari, Nur Shabrina (2016) Pembuatan Service Level Requirement, Service Level Agreement Dan Operational Level Agreement Pada Layanan Help Desk SAP Berdasarkan Kerangka Kerja ITIL Versi 2011 (Studi Kasus : PT. Pupuk Indonesia Holding Company) - Developing Service Level Requirement, Service Level Agreement And Operational Level Agreement On SAP Help Desk Based On Framework ITIL 2011 Version (Case Study: PT. Pupuk Indonesia Holding Company). Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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