Items where Author is "Sherlyanita, Astrid Kurnia"

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Sherlyanita, Astrid Kurnia (2017) Pembuatan Service Level Agreement (SLA) pada Layanan Teknologi Informasi Berdasarkan Kerangka Kerja ITIL V3 2011 (Studi Kasus: DPTSI ITS). Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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