Items where Author is "Susanti, Selina Dwi"

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Susanti, Selina Dwi (2017) Pembuatan Standard Operating Procedure (SOP) Service Desk Berbasis ITIL V3 2011 Dengan Menggunakan Analisis Kesenjangan (Studi Kasus : DPTSI ITS). Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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