Items where Author is "Umiyati, Erina"

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Thesis

Umiyati, Erina (2015) Penilaian service desk layanan teknologi informasi menggunakan OGC self-assessment berbasis ITIL (studi kasus : unit sistem informasi PT. KAI (Persero) daerah operasi 8 Surabaya). Undergraduate thesis, Institut Teknologi Sepuluh Nopember.

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