Items where Author is "WIBOWO, WINDU"

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Thesis

WIBOWO, WINDU (2015) EVALUASI TATA KELOLA CALL CENTER 500345 DENGAN KERANGKA KERJA COBIT UNTUK MENINGKATKAN LAYANAN DAN KEPUASAN PELANGGAN( Studi Kasus Di PT ASTRA GRAPHIA Tbk). Masters thesis, Institut Teknologi Sepuluh Nopember.

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