Studi Efek Mediasi Kepuasan Kerja Dalam Pengaruh Gaya Kepemimpinan Atasan Terhadap Loyalitas Karyawan

Ibrahim, Ramadhan Rafiq (2026) Studi Efek Mediasi Kepuasan Kerja Dalam Pengaruh Gaya Kepemimpinan Atasan Terhadap Loyalitas Karyawan. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Meskipun hubungan antara gaya kepemimpinan dan loyalitas karyawan telah banyak diteliti, hubungan yang menjelaskan bagaimana berbagai gaya kepemimpinan memengaruhi loyalitas karyawan masih terbatas, khususnya pada industri manufaktur aditif di Indonesia. Oleh karena itu, penelitian ini bertujuan menganalisis peran mediasi kepuasan kerja dalam hubungan antara gaya kepemimpinan atasan dan loyalitas karyawan. Penelitian kuantitatif ini melibatkan 163 karyawan industri manufaktur aditif melalui survei penyebaran kuesioner. Data dianalisis menggunakan Partial Least Squares-Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa kepuasan kerja terbukti menjadi peran mediasi yang menghubungkan pengaruh gaya kepemimpinan terhadap loyalitas karyawan. Temuan ini mengindikasikan bahwa loyalitas karyawan tidak terbentuk secara langsung oleh gaya kepemimpinan, melainkan melalui kepuasan kerja, dengan pengaruh terbesar berasal dari gaya kepemimpinan transaksional, diikuti dengan gaya kepemimpinan transformasional dan autokratik. Temuan tersebut mengidikasikan pentingnya penerapan gaya kepemimpinan transaksional khususnya dalam menetapkan target kerja, melakukan evaluasi kinerja, dan memberikan penghargaan, untuk meningkatkan kepuasan kerja karyawan. Kondisi tersebut juga sejalan dengan praktik pengelolaan kinerja yang diterapkan di perusahaan. Berdasarkan temuan tersebut, penelitian ini merekomendasikan program Pengembangan jangka pendek berupa Leadership Development Program, People Management for Line Mangers, dan Performance Management Training, serta program pengembangan jangka panjang melalui penyempurnaan Performance Management System, penguatan Talent Management, dan penyempurnaan sistem remunerisasi guna mendukung peningkatan kepuasan kerja dan loyalitas karyawan.
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Although the relationship between leadership style and employee loyalty has been widely investigated, evidence explaining how different leadership styles influence employee loyalty remains limited, particularly in Indonesia's additive manufacturing industry. Therefore, this study aims to examine the mediating role of job satisfaction in the relationship between supervisors' leadership styles and employee loyalty. This quantitative study involved 163 employees from the additive manufacturing industry using a questionnaire survey. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that job satisfaction significantly mediates the relationship between leadership styles and employee loyalty. Employee loyalty is not directly influenced by leadership styles but is developed through job satisfaction, with the strongest indirect effect originating from transactional leadership, followed by transformational and autocratic leadership. These findings highlight the importance of transactional leadership style, particularly in setting clear work targets, conducting performance evaluations, and providing appropriate recognition, to enhance employees' job satisfaction. This finding is also consistent with the company's existing performance management practices. Based on these findings, this study recommends short-term development programs comprising a Leadership Development Program, People Management for Line Managers, and Performance Management Training, followed by long-term development initiatives through the enhancement of the Performance Management System, Talent Management, and the Remuneration System to sustainably improve job satisfaction and employee loyalty.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Efek Mediasi, Gaya Kepemimpinan, Kepuasan Kerja, Loyalitas Karyawan, Manufaktur Aditif, PLS-SEM, Additive Manufacturing, Employee Loyalty, Job Satisfaction, Leadership Style, Mediating Effect.
Subjects:	H Social Sciences > HF Commerce > HF5549.5.J63 Job satisfaction (Personnel management)
Divisions:	Faculty of Industrial Technology and Systems Engineering (INDSYS) > Industrial Engineering > 26101-(S2) Master Thesis
Depositing User:	Ramadhan Rafiq Ibrahim
Date Deposited:	05 Aug 2026 06:02
Last Modified:	05 Aug 2026 06:02
URI:	http://repository.its.ac.id/id/eprint/143946

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