Perencanaan Arsitektur Enterprise Untuk Peningkatan Kualitas Manajemen Layanan Pada Bagian Administrasi Akademik Stikom Surabaya

Maulana, Yoppy Mirza (2015) Perencanaan Arsitektur Enterprise Untuk Peningkatan Kualitas Manajemen Layanan Pada Bagian Administrasi Akademik Stikom Surabaya. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

STIKOM Surabaya merupakan lembaga pendidikan yang bergerak di bidang pendidikan teknologi informasi. Untuk meningkatkan produktifitas organisasi ada dua aktifitas sesuai dengan analisis rantai nilai yaitu aktifitas primer dan aktifitas pendukung. Aktifitas primer merupakan layanan akademis. Aktifitas primer terdiri dari penerimaan mahasiswa baru, perencanaan studi, proses belajar dan mengajar, evaluasi proses belajar dan mengajar, yudisium, sosialisasi kegiatan akademik dan layanan civitas akademik. Sedangkan aktifitas pendukung terdiri dari pengelolaan keuangan, pengelolaan sumber daya manusia, dan pengelolaan administrasi umum. Peningkatan layanan akademis harus diimbangi dengan pengembangan sistem dan teknologi informasi (SI/TI), secara selaras dan berkesinambungan. Namun pengembangan SI/TI masih dalam bentuk usulan pengadaan SI/TI sesuai dengan kebutuhan saat itu dan tidak berdasarkan perencanaan arsitektur enterprise yang tepat. Perencanaan arsitektur yang diusulkan menggunakan kerangka TOGAF. Dari hasil assessment awal terhadap maturity level arsitektur enterprise berdasarkan EA-CMM, didapatkan nilai maturity sebesar 0,11. Dari nilai ini, sesuai dengan kebutuhan stakeholder, diharapkan mampu ditingkatkan pada maturity level 2 dengan harapan mampu meningkatkan kualitas manajemen layanan. Dengan menggunakan kerangka kerja TOGAF ADM dan sesuai dengan indikator EA-CMM, maturity level 2 dapat dicapai. Berdasarkan capaian tersebut, dapat meningkatkan kualitas manajemen layanan. Kata kunci: Arsitektur Enterprise, Layanan, Manajemen Layanan, TOGAF =============================================================================================== STIKOM Surabaya is an academic institution focused on information technology education. To increase the productivity of the organization there are two activities in accordance with value chain analysis, that is primary activities and suporting activities. The primary activities is the academic services of an academic institution. This primary activities consists of admissions, course planning, lecture classes, evaluations, graduations, academic announcements, and academic services itself. While supporting activities consist of financial management, human resource management, and public administration. Improving academic services must be balanced with the development of information systems and technology (IS/IT), in harmony and sustainability. However, the development of the IS/IT procurement is still in the form of IS/IT in accordance with the current needs and not based on proper enterprise architecture planning (EAP). Architecture planning is proposed using TOGAF framework. From the initial assessment of enterprise architecture based on EA-CMM, maturity level 0.11 obtained. From this value, according to the needs of stakeholders, is expected to be increased at maturity level 2 in the hope of improving the quality of service management. By using the TOGAF ADM framework and in accordance with the indicator from EA-CMM, maturity level 2 can be achieved. With this achievement, the quality of service management can be improved. Keywords: Enterprise Architecture, Services, Service Management, TOGAF

Item Type: Thesis (Masters)
Additional Information: RTMT 658.403 801 1 Mau p
Uncontrolled Keywords: Arsitektur Enterprise, Layanan, Manajemen Layanan, TOGAF
Subjects: H Social Sciences > HF Commerce > HF5549.2 Personel Management
T Technology > TS Manufactures > TS156 Quality Control
Divisions: Faculty of Information Technology > Information System > (S2) Master Theses
Depositing User: Mr. Tondo Indra Nyata
Date Deposited: 14 Aug 2017 07:02
Last Modified: 15 Aug 2017 03:57
URI: http://repository.its.ac.id/id/eprint/48526

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