Maulana, Yoppy Mirza (2015) Perencanaan Arsitektur Enterprise Untuk Peningkatan Kualitas Manajemen Layanan Pada Bagian Administrasi Akademik Stikom Surabaya. Masters thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
STIKOM Surabaya merupakan lembaga pendidikan yang bergerak di bidang
pendidikan teknologi informasi. Untuk meningkatkan produktifitas organisasi ada
dua aktifitas sesuai dengan analisis rantai nilai yaitu aktifitas primer dan aktifitas
pendukung. Aktifitas primer merupakan layanan akademis. Aktifitas primer terdiri
dari penerimaan mahasiswa baru, perencanaan studi, proses belajar dan mengajar,
evaluasi proses belajar dan mengajar, yudisium, sosialisasi kegiatan akademik dan
layanan civitas akademik. Sedangkan aktifitas pendukung terdiri dari pengelolaan
keuangan, pengelolaan sumber daya manusia, dan pengelolaan administrasi umum.
Peningkatan layanan akademis harus diimbangi dengan pengembangan sistem
dan teknologi informasi (SI/TI), secara selaras dan berkesinambungan. Namun
pengembangan SI/TI masih dalam bentuk usulan pengadaan SI/TI sesuai dengan
kebutuhan saat itu dan tidak berdasarkan perencanaan arsitektur enterprise yang
tepat. Perencanaan arsitektur yang diusulkan menggunakan kerangka TOGAF.
Dari hasil assessment awal terhadap maturity level arsitektur enterprise
berdasarkan EA-CMM, didapatkan nilai maturity sebesar 0,11. Dari nilai ini, sesuai
dengan kebutuhan stakeholder, diharapkan mampu ditingkatkan pada maturity level 2
dengan harapan mampu meningkatkan kualitas manajemen layanan. Dengan
menggunakan kerangka kerja TOGAF ADM dan sesuai dengan indikator EA-CMM,
maturity level 2 dapat dicapai. Berdasarkan capaian tersebut, dapat meningkatkan
kualitas manajemen layanan.
Kata kunci: Arsitektur Enterprise, Layanan, Manajemen Layanan, TOGAF
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STIKOM Surabaya is an academic institution focused on information
technology education. To increase the productivity of the organization there are two
activities in accordance with value chain analysis, that is primary activities and
suporting activities. The primary activities is the academic services of an academic
institution. This primary activities consists of admissions, course planning, lecture
classes, evaluations, graduations, academic announcements, and academic services
itself. While supporting activities consist of financial management, human resource
management, and public administration.
Improving academic services must be balanced with the development of
information systems and technology (IS/IT), in harmony and sustainability. However,
the development of the IS/IT procurement is still in the form of IS/IT in accordance
with the current needs and not based on proper enterprise architecture planning
(EAP). Architecture planning is proposed using TOGAF framework.
From the initial assessment of enterprise architecture based on EA-CMM,
maturity level 0.11 obtained. From this value, according to the needs of stakeholders,
is expected to be increased at maturity level 2 in the hope of improving the quality of
service management. By using the TOGAF ADM framework and in accordance with
the indicator from EA-CMM, maturity level 2 can be achieved. With this
achievement, the quality of service management can be improved.
Keywords: Enterprise Architecture, Services, Service Management, TOGAF
| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | RTMT 658.403 801 1 Mau p |
| Uncontrolled Keywords: | Arsitektur Enterprise, Layanan, Manajemen Layanan, TOGAF |
| Subjects: | H Social Sciences > HF Commerce > HF5549.2 Personel Management T Technology > TS Manufactures > TS156 Quality Control. QFD. Taguchi methods (Quality control) |
| Divisions: | Faculty of Information Technology > Information System > 59101-(S2) Master Thesis |
| Depositing User: | Mr. Tondo Indra Nyata |
| Date Deposited: | 14 Aug 2017 07:02 |
| Last Modified: | 24 Aug 2018 03:47 |
| URI: | http://repository.its.ac.id/id/eprint/48526 |
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