Items where Author is "Silitonga, Tumpal Paradongan"

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Silitonga, Tumpal Paradongan (2010) Pembuatan Tata Laksana Manajemen Insiden Pada Program Manajemen Helpdesk Dan Dukungan Ti Berdasarkan Framework ITIL V3 (Studi Kasus Pada Biro TI BPK-RI). Masters thesis, Institut Teknologi Sepuluh Nopember.

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