Implementasi Dukungan Teknis Data Center Support (DCS) dalam Program Red Hat Certified System Administrator

Abdillah, Fachrendy Zulfikar (2024) Implementasi Dukungan Teknis Data Center Support (DCS) dalam Program Red Hat Certified System Administrator. Project Report. [s.n], [s.l.]. (Unpublished)

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Abstract

Laporan kerja praktik ini bertujuan untuk menjelaskan implementasi dukungan teknis yang dilakukan oleh tim Data Center Support (DCS) dalam program Red Hat Certified System Administrator (RHCSA). Selama program, tim DCS bertanggung jawab untuk menangani berbagai masalah teknis yang terjadi pada lab virtual yang digunakan oleh peserta dan mentor. Proses kerja dimulai dengan menerima laporan masalah, melakukan diagnosa awal, dan jika diperlukan, mengeskalasi masalah ke tim dukungan Level 2 (L2). Studi literatur dilakukan untuk memahami teknologi dan alat yang digunakan dalam lingkungan lab virtual, termasuk Red Hat Enterprise Linux (RHEL), SELinux, Docker, dan Kubernetes. Prosedur standar operasional dirancang untuk memastikan setiap langkah penanganan masalah dilakukan dengan efisien dan efektif. Implementasi prosedur ini diikuti dengan pengujian dan evaluasi untuk memastikan bahwa sistem dukungan berjalan dengan baik dan memenuhi kebutuhan peserta dan mentor. Kesimpulan dan rekomendasi disusun berdasarkan hasil evaluasi, dengan fokus pada peningkatan kecepatan penanganan masalah dan efektivitas komunikasi antara tim DCS dan L2. Dengan pendekatan metodologis yang terstruktur, laporan ini menunjukkan pentingnya peran DCS dalam menjaga stabilitas dan performa lab virtual, serta kontribusinya terhadap keberhasilan program RHCSA.
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This internship report aims to explain the implementation of technical support provided by the Data Center Support (DCS) team in the Red Hat Certified System Administrator (RHCSA) program. During the program, the DCS team was responsible for handling various technical issues that occurred in the virtual labs used by participants and mentors. The workflow began with receiving problem reports, conducting initial diagnostics, and escalating issues to the Level 2 (L2) support team if necessary. A literature review was conducted to understand the technologies and tools used in the virtual lab environment, including Red Hat Enterprise Linux (RHEL), SELinux, Docker, and Kubernetes. Standard operating procedures were designed to ensure that each step in problem handling was carried out efficiently and effectively. The implementation of these procedures was followed by testing and evaluation to ensure that the support system functioned well and met the needs of participants and mentors. Conclusions and recommendations were drawn based on the evaluation results, focusing on improving problem resolution speed and the effectiveness of communication between the DCS and L2 teams. With a structured methodological approach, this report highlights the importance of the DCS role in maintaining the stability and performance of the virtual labs and its contribution to the success of the RHCSA program.

Item Type:	Monograph (Project Report)
Uncontrolled Keywords:	Data Center Support, Dukungan teknis, Lab Virtual, Red Hat Certified System Administrator(RHCSA) Data Center Support, Technical Support, Virtual Lab, Red Hat Certified System Administrator (RHCSA)
Subjects:	H Social Sciences > HF Commerce > HF5415.335 Consumer satisfaction H Social Sciences > HF Commerce > HF5415.5 Customer services. Customer relations H Social Sciences > HF Commerce > HF5415.52 Consumer complaints. Complaint letters T Technology > T Technology (General) > T58.62 Decision support systems
Divisions:	Faculty of Information Technology > Informatics Engineering > 55201-(S1) Undergraduate Thesis
Depositing User:	Fachrendy Zulfikar Abdillah
Date Deposited:	12 Aug 2024 08:32
Last Modified:	12 Aug 2024 08:32
URI:	http://repository.its.ac.id/id/eprint/115350

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